Customer Support & Search Consultant

Description

Key Responsibilities

• Work with external suppliers/authorities to ensure successful delivery of service requests
• Proactively escalate complex or outstanding items both internally and externally with suppliers, mitigating impacts to the business and customers
• Accurately document customer interactions and outcomes in internal systems
• Meet individual and team performance targets, with a strong focus on customer satisfaction
• Maintain up-to-date knowledge of Dye & Durham products, services, and policies
• Contribute to a supportive and team-oriented environment

Skills, Knowledge & Expertise

• Experience within a customer service role or data entry
• The ability to handle a high volume of customer requests within tight deadlines.
• Well-developed customer focused and interpersonal skills, including the ability to negotiate and resolve conflicts, build effective relationships and work through complex, confidential and sensitive matters.
• Excellent written and verbal communication skills
• Competent level of ability with Microsoft Office products and experience managing multiple systems desirable
• Ability to work autonomously in a collaborative team environment
• Demonstrated ability to analyse problems and provide meaningful solutions that maximise client satisfaction
• Experience using help desk management solutions (Zendesk, Jira, etc) highly desired, but not essential

Job Benefits

About Dye & Durham