Customer Support Specialist

FP Markets Group of Companies is a well-established globally regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-Time Customer Support Specialist in our Sydney office - a certified Great Place to Work®.

This is an exciting opportunity to join a global company with a professional, friendly and results-driven culture.

Reporting to: Customer Support Manager

Responsibilities:

• Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat

• Educating clients on how to use the Company’s website and trading platforms

• Communicating with clients regarding the company’s products and services via telephone, email and live chat

• Assisting other departments

Candidate Profile:

• Computer literacy with excellent working knowledge of Microsoft Office applications

• Knowledge and experience in FX, CFD industry will be considered advantageous

• A team player with excellent communication skills

• Fluency in English is essential

• Ability to work on public holidays

Our offer:

• Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders

• Competitive remuneration, regular salary reviews and performance-based incentive schemes

• Vibrant company life: from team activities to global celebrations

• Free access to multiple sports and wellness facilities across the country

• A day off on your Birthday

To apply

Want your job application to stand out from others? To improve your chances of success, please include a Cover Letter that tells us more about your Customer Experience skills and why FP Markets would be a good fit. Please research our company on https://www.fpmarkets.com/