Deputy Boutique Manager

ABOUT THE COMPANYTAG Heuer: the Swiss Avant-Garde watchmaker since 1860. Avant-garde is our culture and philosophy. Our unique heritage is built on a disruptive mindset, an innovative approach and a cool and free-minded spirit to think ahead and establish records.The TAG Heuer watches and chronographs are an authentic concentration of innovation, design and engineering for bold, self-confident people who are connected to the future. ABOUT THE OPPORTUNITYIf you like challenges, out-of-the-box thinking and teamwork, there is a rare and unique opportunity for you as we are currently seeking a high performing Deputy Boutique Manager to join our Brisbane Boutique. Reporting to the Senior Boutique Manager, the successful candidate will act as a brand ambassador, support and assist the Senior Boutique Manager with all daily retail duties. A TAG HEUER DEPUTY BOUTIQUE MANAGER IS……A PERFORMANCE-DRIVEN SALES EXPERTPlays an active role in the boutique, increasing boutique sales, contributing individually to the turnover, and bringing the team in achieving the global objectiveAnalyzes the store’s retail KPIs, identifies business opportunities to drive growth, implements 360° action plans to tackle them, and ensures follow-up and feedback sharingStays updated on the watch industry as well as on local / market competitive environment and anticipates the business accordingly, leveraging business opportunities linked to local marketTakes full responsibility of Boutique’s performance on all aspects in the absence of the Boutique Manager …A TEAM LEADEREnsures team’s motivation and cohesion to reach the Boutique’s goalsActs as a point of contact for both teams and boutique / Market management, and as a privileged interface between both when necessaryEnsures strong presence on the shopfloor to support and coach the team members on the floor, provides feedback, develops them in their current rolesPromotes a positive, inclusive, and supportive work environment in line with group’s valuesContributes to the successful onboarding of newcomersActs as Team leader in the absence of the Boutique Manager …A TAG HEUER AMBASSADOREnsures an outstanding service is offered to all visitors in store; trains, develops, and debriefs teams around Client Experience excellenceEmbodies the Tag Heuer’s brand DNA and acts as a passionate Brand Ambassador in and outside the boutique, especially at eventsDefines proactively grooming, attitudes, and Visual Merchandising in line with luxury standards and internal guidelines …A CLIENT DEVELOPMENT SPECIALISTLeads the team to develop long-term relationships with clientsSets and follows clienteling action plans (outreaches, appointments, sales from appointments…)Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the businessPlans and participates to events in line with brand strategy and guidelines …AN OPERATIONS EXCELLENCE SUPERVISOROversees the boutique operational processes, front and back, in line with internal guidelines (inventory, cash, security, store opening and closing...) with full autonomyEnsures compliance with internal control policiesSupervises the store expenses and maintenanceShows proactivity to challenge and improve processes ABOUT YOUAt TAG Heuer, we are looking for talents who are creative, energetic, pragmatic, results-orientated and who balance well the 'think' and 'do'. While technical expertise is very important in everything we do, personality matters a lot to us: bring your own style & charisma!To be successful in this position, you will possess the following:Management experience in a luxury/retail environmentMastery of selling skillsMastery of sales KPIsKnowledge of Brand DNA & historyKnowledge of Brand CollectionsCreative business driver, results-orientedClient-centric mindset, focused on recruiting new clients and growing the active client baseExcellent interpersonal and communication skillsAble to effectively lead a team, able to coach and develop a high-performing teamAgile manager, able to multi-task in a fast-paced environmentFlexibility, fast learnerAutonomy, sense of ownershipPragmatism and resilience As a TAG Heuer Ambassador, you are passionate about new trends in lifestyle, arts, new technologies and sports. LVMH W&J and TAG Heuer is an equal opportunity employer. We are committed to provide a culture that is diverse, inclusive and respects and celebrates our differences. All applicants will be considered for employment without regard to ethnicity, sexual orientation, gender identity, religion, family or parental status or disability status. Due to a high volume of interest, only shortlisted applicants will be contacted.