Desktop Support Engineers

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

The purpose of the Desktop engineer role is to provide onsite and remote desktop support by responding to and resolving incidents and service requests whilst maintaining a high level of customer satisfaction and investigate diagnose and resolve hardware and software faults related to end-user devices.

Responsibilities

• Providing End User device technical support and a customer-oriented service experience.
• Manning the technical hub for walk-up requests
• Troubleshooting desktops laptops and tablets running a Windows OS (10 and 11).
• Working within Azure AD
• Working with and troubleshooting common enterprise applications (MS Office 365, Adobe, etc..)
• Troubleshooting peripherals (printers, POS terminals, barcode scanners)
• Ability to work with composure and professionalism when dealing with multiple demands.

Experience and Qualifications

• Minimum 2 years experience with troubleshooting end user issues in a corporate environment.
• ITIL v3 MCITP/MCTS and/or relevant technical qualifications highly regarded

What you’ll love about working here

• We recognise the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance.
• At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.
• Equip yourself with valuable certifications in the latest technologies such as AWS and Microsoft Azure.

Apply today!

About Capgemini

Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of 22.5 billion Euro.