Directorate Support Officer

James Cook University (JCU) is creating a brighter future for life in the Tropics and beyond, through education and research that makes a difference locally and globally.

We now have an exciting opportunity for a Directorate Support Officer to join our team in Advancement.

• Full time - Fixed Term to Mid-September 2025.  Part time arrangements can be made for the right candidate
• Located at the Townsville Bebegu Yumba campus, Douglas
• HEWL 5: $74,401 - $84,388 plus up to 17% employer superannuation contributions, leave loading and other generous employee benefits.

WHAT YOU CAN ACCOMPLISH IN THE ROLE
At James Cook University, we’re driven by purpose, innovation, and a commitment to meaningful change. As a Directorate Support Officer, you will play a vital role in the efficient operation of the Directorate. This is an opportunity to contribute to a high-performing environment where no two days are the same, and your attention to detail and ability to manage multiple priorities will be key to success. You’ll also undertake records management of written correspondence, relevant documentation, reports, confidential information, agendas, meeting minutes, and data, ensuring compliance with relevant policies, procedures, and legislative standards.

WHAT YOU WILL BRING TO THE ROLE
You bring qualifications and relevant experience in business administration, or an equivalent combination of relevant experience. Your customer service skills will shine, providing accurate information and advice on policies and procedures with integrity and respect. You bring excellent communication and interpersonal skills with attention to detail and proficiency in computerised systems and databases including the Microsoft Office suite. Your ability to work within specified timeframes and manage multiple tasks will be key to your success in this role so you’ll need to have exceptional organisational and time management skills, along with the ability to work well independently and as part of a team.

WHY JCU?
JCU offers a culturally diverse working environment with opportunities for professional and personal growth. Employee wellbeing is at the core of our values, and we support our people through the provision of flexible working conditions and many other exclusive benefits including:
• A generous superannuation scheme with up to 17% employer contributions with UniSuper
• 5 weeks of annual recreation leave
• 15 days of paid sick/carers leave per year
• Flexible working options
• Attractive options for salary packaging
• Fitness Passport – affordable access to fitness facilities for yourself and family members
• Employee Assistance Program
• Ongoing professional development support
• Staff study assistance
• Corporate discount on health insurance premiums
• Well-equipped campus facilities including medical, childcare, gym and cafes.

HOW TO APPLY AND CONTACT DETAILS

Click the ‘apply’ button and follow the below steps:

1. Complete the application form
2. Upload your current resume
3. Upload a cover letter outlining your relevant experience in relation to the key requirements of the role and how your skills and experience will ensure your success in the role. 
4. Any other requirement such as copy of valid working rights etc.

Applications close on Monday, 5th May at 11:55 PM AEST

For any enquiries about the role, please contact Hannah Cameron via email: **************@jcu.edu.au

WHAT MATTERS TO US AT JCU

• Our People - Our staff, students, and the communities we serve
• Our Education - Knowledge has the power to change lives
• Our Place – the Tropics and beyond
• Our Research – a catalyst for innovation and knowledge generation

 James Cook University encourages people from all backgrounds who meet role requirements to apply.  We value and celebrate the diversity of our community, and are committed to ensuring our community, and are committed to ensuring our learning and working environment is safe and welcoming.