Dispute Officer

Dispute Officer

Clerk Grade: 5/6

Salary Range: $97,027 - $107,059 + superannuation

Employment Type: Full-time, temporary (until 30 September 2025)

Location: Sydney (Darlinghurst - flexibility required to work from the office)

About Us

The Personal Injury Commission (Commission) resolves disputes between people injured in motor accidents and workplaces in NSW, insurers, and employers.

The Commission is an independent statutory tribunal within the New South Wales justice system, committed to providing a transparent and independent dispute resolution service.

Resolving disputes justly and efficiently in the shortest time frame is a priority for the Commission. We work with all parties (injured persons, insurers, and employers, where relevant) to discuss ways of achieving this.

The Commission exercises functions in two divisions – the Motor Accidents Division and the Workers Compensation Division. You can read more about the PIC here.

As noted above, although the Commission is an independent Tribunal, the staff who work in the Tribunal are employed by Department of Customer Service. 

Understand more about the Department of Customer Service – here

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Your responsibilities will include:

• Reviewing and managing a portfolio of disputes with well-defined pathways using a digital case management system.
• Provide a range of quality support and customer service to ensure dispute resolution applications are actioned accordingly.
• Communicating with injured people, lawyers, insurers, and decision makers about the matters in your portfolio.
• Manage escalated sensitive or complex customer enquiries to facilitate the provision of accurate and timely advice and effective resolution of issues.
• Applying the legislation, PIC rules, and guidelines to all matters.
• Participating in our program of continuous improvement and learning.

To be successful in this role you will demonstrate:

• Excellent written and verbal communication skills, with the ability to engage with internal and external stakeholders.
• Excellent organisational skills and strong problem-solving skills.
• Experience in providing technical advice and guidance relating to legislative requirements in a dispute resolution service environment or similar environment.
• Experience in interpreting and applying rules, guidelines, legislation.

If you would like to be part of this forward thinking, innovative team that thrive in challenging the status quo, we would love to hear from you!

How to Apply:

To start your journey towards becoming our Disputes Officer, please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).

Salary Grade 5/6, with the base salary for this role starting at $97027 base plus superannuation

Click Here to access the Role Description

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For enquiries relating to recruitment please contact Meg Rapley via **********@customerservice.nsw.gov.au.

Visit the  to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Thursday 1 May 2025 at 9:59am

Careers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.  We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace   

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact **********@customerservice.nsw.gov.au or 02 9494 8***.

For more information, please visit