Duty Manager

Tuncurry Beach Bowling Club is located Mid North Coast region of NSW and is looking for a Full time Duty Manager to join our team. Our Tuncurry site boasts a newly renovated bistro – [Shucks], lawn bowl greens, TAB, KENO, Bar outlets, promotions, poker machines.

About the Role

We are seeking a passionate, committed, and hands-on leader to undertake the role of Duty Manager at our Tuncurry Location.

This position will report directly to the Venue Manager with the support of Department Managers. Your key objective will be to oversee the operations of the Club and ensure consistent customer service standards are applied.

Key Responsibilities:

• To work in conjunction with senior management to oversight all aspects of the club operation with a view to ensuring high standards of service.
• Lead and mentor a team of new and existing Club Attendants and Team Leaders to ensure high standards of service.
• Assisting with staff training and skills gaps.
• Maintain high standards of customer service, addressing customer issues or concerns promptly and professionally.
• Managing the day-to-day operations of the club in line with local and state legislations with the mindset of safety and compliance.
• Monitor and enforce RSA, RCG and club compliance requirements, Liquor and Gaming, WHS etc.
• Cash handling, reconciliations and shift reporting.
• May be responsible for a portfolio eg rostering, security, compliance, etc.

About you:

• High level Frontline skills
• Demonstrated commitment to Customer Service
• Minimum 2 years’ experience in a similar role.
• Current RSA/RSG Certification
• Extensive management experience in the hospitality industry
• Excellent written/verbal communication skills
• Proficiency in Microsoft Office

What’s in it for you:

- Highly competitive Remuneration Package

- Collaborative/family-oriented work environment

- Staff Uniform provided

- Weekly pay cycle

- On site parking

Interested?

If you’re a passionate Leader and have the skills and experience listed above, we encourage you to apply for this exciting opportunity.

The appointment of the successful applicant will be subject to satisfactory employment screening and Police check.

Job Type: Full-time

Pay: $72,000.00 – $74,000.00 per year

Schedule:

• Shift work

Application Question(s):

• Do you have a current RSG?
• Do you have a current RSA?

Work Authorisation:

• Australia (Required)

Work Location: In person