Duty Manager – Car Rental

Looking to step into a fast-paced leadership role where no two days are the same? Join a global leader in the car rental industry and take the wheel as a Duty Manager across our Eastern Suburbs locations.

About the Role

As a Duty Manager, you’ll oversee the day-to-day operations of a busy rental location—managing staff across multiple functions including the front counter, vehicle preparation (wash bay), and fleet movement. You’ll lead by example, ensuring seamless customer service, smooth logistics, and a motivated team environment.

This is a hands-on leadership role, perfect for someone who thrives in a dynamic setting and enjoys guiding a team while jumping in to support wherever needed.

Key Responsibilities

• Lead and support staff across the counter, wash bay, and vehicle transport areas

• Coach and mentor front-line team members to deliver excellent customer service and hit sales targets

• Ensure vehicle readiness, including cleanliness, presentation, and roadworthiness

• Oversee day-to-day operations, including staffing, rostering, and workflow coordination

• Assist customers directly at the counter when needed—setting the tone for exceptional service

• Drive a high-performance culture, resolving issues, and supporting other branches

• Contribute to hitting targets, and promoting and selling Avis/Budget products

• Cleaning and driving of vehicles is required

• Keeping records of customer interactions, processing customer accounts, filing documents regarding rental agreements.

What We’re Looking For

• Applicants must hold a current driver’s license.

• Previous experience in a supervisory or team leader role is preferred (ideally in retail, hospitality, logistics, or rentals)

• Strong people management and communication skills

• A flexible, can-do attitude and ability to manage multiple priorities

• Knowledge of customer service, sales techniques, and Workplace Health & Safety

• Availability to work a rotating roster, including weekends and public holidays

• Excellent phone etiquette and excellent verbal, written, and interpersonal skills

• Ability to multi-task, monitor and organise business demands on daily basis.

• Flexible approach to multiple assigned work

• Work a rotating roster that includes alternate weekends and Public Holidays.

If you're ready to take the next step in your leadership career and want to be part of a globally trusted brand, we’d love to hear from you!