eCommerce Coordinator

At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.

Fast paced. Innovative. Inspiring. With close to 10000 team members and a national footprint of more than 168 retail stores Australia wide – we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.

Join our growing Digital team as an Ecommerce Coordinator, where you’ll play a key role in optimising the online customer experience and driving commercial outcomes across your assigned categories. This role is perfect for someone with a passion for ecommerce, data-driven decision making, and digital merchandising. 

About the role 

Reporting to the Ecommerce Trade Manager, you’ll be responsible for enhancing the online merchandising and navigation of specific product categories, ensuring customers can easily discover and purchase what they need. You’ll collaborate closely with internal stakeholders across Merchandise, Marketing, Content, Brand, and Digital, and external partners such as Algolia and Algonomy. 

This is a hybrid role based out of our Chadstone Support Office in Melbourne Victoria. 

Your day-to-day will include: 

• Managing web category structures, navigation menus, and product placements using PIM and Contentful 
• Optimising category listing pages and working with Commercial/Marketing teams to maintain engaging, accurate online merchandising 
• Supporting the launch and performance of guided selling tools and product recommendations using Algonomy. 
• Reviewing on-site search data and improving product descriptions or boosting rules to lift performance 
• Providing actionable insights through Adobe Analytics to influence strategy and category growth 
• Monitoring competitor websites to identify new opportunities 
• Leading ecommerce input into the range review process for your categories 

To succeed in this role, you’ll bring: 

• 2+ years’ experience in ecommerce or digital marketing, ideally in a fast-paced retail environment 
• A strong grasp of web analytics (Adobe or Google) and experience using data to guide online strategy 
• Proven experience in website content and merchandising with a focus on commercial outcomes 
• Excellent communication and stakeholder engagement skills 
• Strong attention to detail, with the ability to manage multiple deadlines and projects 
• A proactive, analytical mindset and the ability to work both autonomously and collaboratively 
• An interest in ecommerce, digital innovation and online customer experience 

Tools and platforms you’ll work with: 

• Microsoft Office 
• STEP PIM 
• Contentful 
• Algolia 
• Rich Relevance 
• Adobe Analytics 
• Monday.com 
• Basic HTML 

It’s all in a day’s work when you’re part of the Officeworks community – where you’re not defined by who you are, but what you can do. We celebrate our teams’ uniqueness by offering the below to the Officeworks family:

• An inclusive, diverse, and supportive environment.
• Flexible working arrangements to best support your individual needs.
• A key focus on wellbeing and safety.
• Generous discounts at Officeworks, Geeks 2 U, Bunnings, Kmart, Target and Catch.
• Ongoing training and development opportunities to progress your career.
• Industry leading Growing Families policy.

At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for everyone. We actively encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people with disabilities. #LI-MS and #LI-Hybrid