eCommerce Customer Support & Fulfilment Specialist

We are seeking a highly motivated and experienced Customer Support & Fulfillment Specialist to join our dynamic team at Southern Oasis Pty Ltd. If you excel in providing exceptional customer service and have a hands-on approach to order fulfillment and inventory management, this role is perfect for you!

Responsibilities

Customer Support:

• Respond to customer inquiries via phone, email, and CRM tools.
• Handle complex tickets, including resolving customer complaints and troubleshooting issues.
• Reach out to difficult customers with professionalism and empathy to achieve positive outcomes.
• Facilitate and manage customer visits to our site when necessary.

Fulfillment & Operations:

• Process and fulfill customer orders accurately and efficiently.
• Track and manage inventory to ensure stock levels are maintained.
• Pack goods securely for shipping to ensure they arrive in excellent condition.
• Replenish goods as needed and coordinate restocking with suppliers.
• Maintain a clean and organized workspace.

Requirements

• Proven experience in customer support and/or eCommerce fulfillment.
• Strong problem-solving skills and the ability to handle challenging customer interactions.
• Reliable and punctual with the ability to commute to Knox daily.
• Physical ability to pack and move goods when required.
• Strong attention to detail and a proactive attitude.

Preferred Skills

• Familiarity with eCommerce platforms (e.g., Shopify).
• Experience in inventory management and stock replenishment.
• Previous experience working in an eCommerce or retail environment.

Job Types: Full-time, Part-time, Casual

Pay: $24.00 – $30.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Why are you applying for this job?
• Why do you leave your last job? How long have you worked there?

Experience:

• Warehouse: 2 years (Required)

Work Location: In person