EL1 Assistant Director - Service Delivery

The National Disability Insurance Agency (NDIA) is responsible for implementing the National Disability Insurance Scheme (NDIS) - one of the biggest social reforms in Australia since Medicare.

We support more than 680,000 individuals with a significant and permanent disability (participants), to have greater independence and improve their quality of life.
Follow the video link to learn more about NDIA: "What is the NDIS?" How To - What is the NDIS - youtube.com

The National Disability Insurance Agency (NDIA) is seeking dynamic leaders for the role of Assistant Director (EL1) within our Service Delivery team. These pivotal positions are crucial in guiding senior frontline staff and team leaders as we strive to create a world-class scheme for people with disabilities.

• Leadership & Strategy: Drive team strategies and ensure alignment with the Agency’s strategic directions and performance targets.
• Service Delivery: Provide expert guidance and lead the implementation of service delivery activities.
• Performance Management: Oversee team performance and outputs to meet Agency planning and decision targets.
• Business Improvement: Identify and lead initiatives to enhance quality and performance outcomes.
• Change Management: Implement effective change management strategies.
• Project Management: Manage programs or projects to ensure timely delivery of outcomes.
• Quality Assurance: Implement and manage internal quality assurance processes.

If you are passionate about making a difference and have the skills to lead and inspire, we encourage you to apply!

• Person-Centred and Participant-Centred: Focused on the    needs and goals of individuals and our participants.
• Growth Orientated: Committed to personal and professional growth.
• Empathy and Compassion: the ability to understand and empathise with the challenges faced by people with disability.
• Collaboration Skills: enjoys working collaboratively as part of a diverse, high-performing team.
• Cultural Competence: an understanding and respect for cultural diversity, including a commitment to inclusion and diversity.
• Adaptability: flexibility to adapt to changing environments and new challenges.
• Accountable: Upholds personal and professional ethics and accountability
• Professionalism: high standards of professionalism, integrity, and ethical behaviour.
• Effective Communication: Adaptable communication and people skills including active listening and accessible communication.
• Action Bias: Outcomes-focused and proactive.

Please review the Candidate Pack attached to this job advert for all the information you will need to complete your next step in a fulfilling a career with purpose in the NDIA.

These positions are only available in Victoria and Tasmania at the advertised locations. 

We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months with the possibility of extension up to 2 years may be offered. A merit pool will be established that may be used to fill similar positions (ongoing and non-ongoing) within the next 18 months.

Applications for this role close 11:30pm AEST, Tuesday 22 April 2025.

If you have any questions, please contact DFP Recruitment on 1300 138 337 or email ****@dfp.com.au

With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.

Affirmative Measures 
This vacancy is being advertised concurrently under an Affirmative Measures recruitment process. 

Affirmative measures are only available to Aboriginal and/or Torres Strait people or people living with a disability - evidence will be requested if your application progresses under an affirmative measures process.

The filling of this vacancy is intended to constitute an affirmative measure under section 8(1) of the 'Racial Discrimination Act 1975'. This vacancy is only available to Aboriginal and/or Torres Strait people.

The filling of this vacancy is intended to constitute an affirmative measure under Section 33 of the Australian Public Service Commissioner's Direction 2022. This vacancy is open only to people with disability.

NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role. If you require an adjustment to be made during the recruitment process (including alternate formats of the application form) or have an enquiry about the support provided, please contact DFP Recruitment on 1300 138 337 ****@dfp.com.au.

RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.