Experience Medical Receptionist

Join Our Dedicated Team at Telegraph Road Clinic
Are you an experienced medical receptionist with a passion for providing exceptional patient care? Telegraph Road Clinic, a GP-owned practice located in Bracken Ridge, is seeking a professional and motivated Medical Receptionist to join our dynamic team on a casual basis.

Our clinic thrives on delivering outstanding patient outcomes in a friendly, supportive, and high-energy environment. We value teamwork, communication, and the ability to adapt to a fast-paced setting, and we're looking for someone who shares these values. In return, we offer an exciting opportunity for career growth and professional development, with training and support provided.

About the Role:
This casual position offers flexible weekday shifts, with the opportunity for 24–32 hours per week. As an experienced Medical Receptionist, you will play a key role in supporting our General Practitioners (GPs) and Allied Health Professionals by providing both clinical and administrative assistance.
Key Responsibilities:
• Warmly greet and check in patients, including registering new patients into our system.
• Communicate with patients and medical professionals via phone and email in a clear, respectful manner.
• Handle various administrative tasks including filing, faxing, mailing, and labelling documents, letters, and medical results.
• Manage billing processes and payment settlements, ensuring accuracy and timely processing.
• Assist with Medicare batching and related administrative tasks.
• Maintain cleanliness and orderliness of the practice space, including resetting and restocking consult rooms between appointments.

Who We’re Looking For:
To succeed in this role, you will need to be highly organized, with a keen eye for detail and the ability to manage multiple tasks efficiently. You should be able to work under pressure while maintaining a calm and professional demeanour.

Key Skills and Attributes:

• Empathy and professionalism: You will be interacting with patients on a daily basis, so displaying a caring attitude is essential.

• Confidentiality and integrity: Understanding the importance of maintaining patient confidentiality is crucial.

• Teamwork: You’ll be working alongside a supportive team of healthcare professionals, so a collaborative approach is key.

• Communication skills: Strong verbal and written communication skills are important for liaising with both patients and staff.

• Adaptability and initiative: The ability to learn quickly, take initiative, and thrive in a fast-paced environment is essential.

• Administrative experience: Previous experience in a medical or administrative role is highly regarded but not required.

Why Choose Us?

• Supportive team culture: Enjoy working in a positive and collaborative environment where staff well-being is a priority.

• Career development: We are committed to fostering your professional growth with ongoing training and mentorship.

• Flexible work hours: We understand the importance of work-life balance and offer flexible hours to accommodate personal commitments.

• On-site parking: Free parking is available at the nearby Bracken Ridge Shopping Plaza for your convenience.

•  How to Apply:
  If you are passionate about patient care and thrive in a busy medical environment, we’d love to hear from you! Please submit both a cover letter and your current resume to apply.

We look forward to reviewing your application!

Telegraph Road Clinic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.