Facilities Coordinator - Westfield Coomera

Job no: 498290
Work type: Permanent Full Time
Location: Gold Coast
Categories: Customer Service, Facilities Management

Your opportunity

We have an opportunity for a Facilities Coordinator to join the team at Westfield Coomera. This role has become available due to an internal move and is a chance for someone to step into a key position within the centre team.

Reporting to the Facilities Manager, you’ll support the day-to-day operations of the centre with a focus on maintaining high standards across all facilities. You’ll play an important part in ensuring a safe, functional, and well-presented environment for our retailers, and a consistently positive experience for our customers.

About the Role:

As a Facilities Coordinator, your responsibilities will include:

• Supporting the centre team in delivering top-quality hard and soft services to enhance the customer and retailer experience.
• Managing the CMMS (Computerised Maintenance Management System) to prioritise and track work orders.
• Assisting in environmental and sustainability initiatives, improving outcomes through reporting and stakeholder engagement.
• Ensuring maintenance, repairs, and capital works are completed accurately, on time, within budget, and to a high standard.
• Communicating effectively with key internal and external stakeholders.
• Building strong relationships with service providers to ensure timely, compliant, and budget-friendly delivery.
• Addressing and resolving customer and retailer facility-related concerns while collaborating on cross-team projects.
• Understanding and supporting the delivery of Reactive Maintenance SLAs.

The role is being offered as a full-time permanent position based onsite at Westfield Coomera.

What sets you apart

• Experience in retail, property, hospitality, facilities, or building management.
• Strong customer service skills and excellent administration abilities.
• Proven ability to supervise contractors, clarify instructions, and manage stakeholder priorities.
• Comfortable using business and building management systems.
• Flexibility to work in a dynamic, 7-day-a-week environment, including weekend coverage at least once a week (with days in lieu), occasional Friday late-night shifts, and support during centre training hours as needed.

About us

Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.

We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.

With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage and market our Westfield destinations and platforms.

We want to be the place where talent thrives. To support you thrive with us, we promise to respect, inspire and develop you, and that you will do work that matters.

Diversity, equity and inclusion underpins our culture, and our vision is that ‘Everyone Belongs’. We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.

We aspire to create a workforce reflective of the communities in which we operate and encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, gender identity or life stage.

We offer a range of unique benefits designed to support your wellbeing, career development and lifestyle, including five days paid Life Leave on top of your four weeks annual leave (pro-rated for part-time), 18 weeks gender neutral paid parental leave, for primary carers, with no qualifying period and super paid for the duration of the leave period., and free parking at your local Westfield destination.

Discover more about working with us.

For more information or if you have any questions, please email Kylie Stephens - kstephens@scentregroup.com

Applications close: 18th May (unless filled prior)