Family Services Assistant - Casual

Tired of a mundane 9am-5pm pencil pushing role?! Make a difference in the lives of sick children and join our vibrant organisation as a Family Services Assistant - Casual.

We are recruiting for 2X casual roles - overnights, after-hours and weekend work. The roles are multi-site working across our Melbourne Houses (North Fitzroy, Parkville and Monash)

Who are we?

Ronald McDonald House Charities is one of the leading Global and Australian children’s charities supporting the ever-changing needs of seriously ill children and their families. In-line with its mission, Ronald McDonald House Charities Victoria & Tasmania (RMHC VIC & TAS) has dedicated more than 35 years to keeping families closer to their child with a serious illness who require treatment and support across Victoria and Tasmania.

What we're looking for:

We are currently seeking a casual Family Services Assistant who is passionate about making a difference and supporting the ever-changing needs of seriously ill children and their families. This role is responsible for the operational requirements in the house, administration and guest services.

What the role requires:

• Flexibility to work a fluid roster driven by business needs

• Specific shift coverage including overnight rosters, public holidays and permanent staff leave cover

• A professional and values driven outlook in the workplace when providing support to families and team members 

• Ability to work autonomously or in teams – proven ability to work unsupervised 

• Ability to coordinate all housekeeping, administration and guest activity, ensuring all procedures are followed and daily tasks are completed according to the Charity’s standard 

• Responsibility for the family experience ensuring their stay is positive, from their first interaction and remain connected after their stay

• Contribution to the development and implementation of new and on-going initiatives, that will continue to further family support in line with our mission

• Current state-based Working with Children's Check (WWCC) and Police Check; or willingness to obtain one 

• COVID vaccinations (fully vaccinated) in line with our hospital partner requirements

Who are you?

Aside from a fun, energetic, passionate human - we are looking for someone who is inspired by our mission and actively wants to contribute to the values held by all staff at Ronald McDonald House Charities. 

Ideally you'll have:

• Experience in Administration, Hospital Administration or similar role

• Excellent communication and engagement skills

• Resilience and a willingness to learn 

• Confidence in a customer service environment

• Self-motivation and the desire to work autonomously 

• Competency in Office and consolidated computer skills

• High levels of empathy and understanding 

Why work for us?

• Excellent salary packaging benefits

• Employee perks such as a meals & entertainment card and retail discounts through RMHC Benefits

• Access to discounted gym membership through Fitness Passport

• Access to world class EAP - Sonder including nurse on call 

• Access to career growth opportunities, external corporate events and national conferences 

• Highly focused professional development and training

• The chance to work with passionate, like-minded people who enjoy aligning with a vibrant organisation 

• The chance to make a difference in the lives of families with seriously ill children

Awesome role! I love it, how do I apply?

Sound amazing?!  Please submit your CV with a cover letter (max 1 page) addressing the following items:

• What attracts you to the role - Family Services Assistant

• Why you would like to work for Ronald McDonald House Charities

• How you have demonstrated customer service and interpersonal skills with a variety of stakeholders in your previous roles/experience

• Your experience with administrative tasks within your previous roles

• Your proficiency in IT, including working with Microsoft Office, specifically Excel and/or ability to learn new systems

For further clarity and/or a copy of the position description please contact *************@rmhc.org.au

Please note, applications without a cover letter that fail to address the above criteria will not be progressed.

We will start shortlisting and commencing the interview process as applications are received. The selection process will be progressed before the closing date, so to avoid disappointment, please submit your application as soon as possible. Due to the anticipated volume of applications, only applicants with cover letter addressing the criteria above will be considered in the recruitment process

Reasonable Adjustments 

We recognise that everyone is unique, and you might require some adjustments to ensure you have the best opportunity to apply and put your skills forward for consideration. If we can make some adjustments to the recruitment process to better enable you to shine, then please contact *************@rmhc.org.au and let us know.

Our Recruitment Commitment

We are deeply committed to fostering an inclusive culture that values, promotes, and benefits from diversity. We believe that embracing and celebrating our differences enhances our workplace. Our unwavering dedication to workplace equality drives us forward. We welcome applications from individuals of diverse backgrounds, including Aboriginal and Torres Strait Islander communities. Our recruitment process prioritizes essential job requirements, knowledge, skills and experience and is consistently fair to all applications. 

Our Safeguarding Children & Young People Commitment

We keep children and young people safe in our spaces and do not tolerate any kind of abuse. Our team, including employees and volunteers, must meet high standards to ensure they prevent and report abuse. We ensure all children and young people have a safe space where we listen to them and empower them. Every day, we aim to make children and young people feel valued, protected, and heard. All roles are subject to compliance and reference checks and are subject to relevant state/territory legislation.