Financial Crime Analyst

As the Financial Crime Analyst, you will play an integral part in the prevention, detection and investigation of fraud impacting our customers. Reporting to the Manager, Financial Crime Fraud you will be part of a collaborative and high performing team who have a genuine passion for helping our customers and the business with Fraud events. You will work closely with customers who have been impacted by fraud, where you will discuss the details of the event while using various investigation techniques to gather information in an efficient and effective manner. This is an exciting and varied role working in a constantly changing environment. You’ll make an impact by: Liaising with customers via phone and email, who have been impacted by Fraud, with a strong focus on providing education and exceptional service Preventing, detecting, and investigating Fraud across all Lending channels, including Personal Loans, Credit Cards and Home Loan application Timely review of all Fraud and Transaction Monitoring alerts Do things differently with us To succeed in this role, you will have: Ideally you will have at least 2 years’ experience in the financial services industry or a similar role Demonstrable experience and/or exposure to criminal investigation techniques including evidence management and presentation Demonstrated Consumer Lending experience will be held in high regard Industry related study, qualifications and/or experience Customer service experience Why Great Southern Bank? Whatever your role with us, you’ll be part of a force for good. We’re owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you’ll also enjoy a range of fantastic benefits, some examples include: Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching. Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre and the flexibility to work from home two days a week. Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more! Imagine working for a bank that truly helps people. You can. Questions? Please contact our Talent Acquisition team at careers@gsb.com.au At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging and are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, and fair and equitable decision making that empowers our people to be at their best every day.