Floor Supervisor - Arches on Market (Bar) | Full-time

Swissôtel Sydney is a premium five-star hotel located in the heart of Sydney’s business, retail and entertainment district.

The hotel boasts 369 beautifully appointed guest rooms and suites offering contemporary living for the modern business and leisure traveler. Our facilities include our Ten Stories Restaurant, Arches on Market (Bar), Meeting Rooms and Conferencing spaces including a heritage-listed ballroom seating up to 400 people, fully equipped fitness centre, outdoor swimming pool and award-winning Spa Centre, Spa and Sport.

Swissôtel Sydney, part of Accor’s hotels, have an exciting opportunity for a passionate and motivated leader to join our team as Floor Supervisor for Arches on Market (Bar).

Reporting directly to the Venue Manager, you will ensure that our guests and patrons have a truly memorable experience during their time at Arches.

This role requires the availability to work a rotating roster including late mornings, late evenings, week days, weekends and public holidays.

Responsibilities and duties (but not limited to):

• Contribute to the operations of the full venue and provide support to the Management team to effectively operate the venue.

• Ensure efficient, friendly and professional service is provided to all guests, in house and external

• Adhere to all Standard Operating Procedures for all aspects of the venue

• Allocate and monitor all reservations and manage the door during service periods

• Maximise seating times and allocations through multitasking and great communication between the management team

• Responsible for processing financial transactions and closing procedures as per company standard

• Supervisory experience within in a similar large busy environment, with a thorough knowledge of food and beverages

• Demonstrated ability in planning and resourcing people and products, performance management and controlling labour costs and operating expenses

• Lead the team of food and beverage attendants in all areas such as; operations, employee engagement and training & development

• Adhere to effective beverage stock management processes including ordering, receiving, storing (cellar management) and rotations.

• Drive the execution of excellent guest experience, product and presentation standards

• Ensure legal and compliant requirements of the bar operations are adhered too. 

About You

• Supervisory experience within a similar large busy environment, with a thorough knowledge of food and beverages

• The ability to demonstrate and deliver luxury service

• Valid Responsible Service of Alcohol (RSA) competency card

• Acts with integrity and shows care and support

• Strong product knowledge of premium food and beverage offerings

• Exceptional guest service skills with a proactive attitude and natural ability to communicate effectively with a diverse range of guests

• Highly organised and eager, with a high attention to detail

• Well Presented and professional with a personable approach

• Possess full time work right in Australia

If this sounds like the role for you, apply today! We’d love to hear from you.