Food and Beverage Attendant

Job Title:    Food and Beverage Attendants

Position Overview

The Food & Beverage Attendant plays a crucial role in ensuring our guests receive top-notch service and have a memorable experience. You will be responsible for taking orders, serving food and beverages, and maintaining a welcoming atmosphere whether it is at the bar, in the restaurant, room service, conferencing and/or events.

Key Accountabilities

• Greet and Seat Guests: Warmly welcome guests, assist with seating arrangements, and provide them with menus.
• Take Orders: Knowledgeably describe menu items, answer questions, and take orders accurately, noting any special requests or dietary restrictions.
• Serve Food and Beverages: Deliver food and drinks promptly and ensure they are presented according to standard.
• Check on Guests: Regularly check in with diners to ensure they have everything they need and address any concerns.
• Maintain Cleanliness: Keep the area clean and well-organised, including clearing tables, resetting, and restocking.
• Collaborate with Kitchen Team: Communicate orders to the kitchen and ensure that food is prepared correctly and delivered promptly.
• Handle Payments: Present bills to guests, process payments accurately.
• Upsell and Promote: Suggest additional menu items, specials, or beverages to enhance the guests’ experience.
• Handle Guest Requests: Address special requests and accommodate guests' needs to the best of your ability.
• Safety and Hygiene: Follow safety and hygiene protocols, including proper handling of food and beverages, as well as maintaining a clean and safe work environment. Adhere to health and safety regulations.
• Flexibility in work schedule, including evenings, weekends, and holidays.

Key Performance Indicators

• Accurate task completion
• Customer feedback
• Achieving team targets

Skills & Experience

These are the desired skills and experience for this role:

• Previous experience in a similar role.
• Proven knowledge of food and beverage items, including wine and cocktails (training will be provided).
• Must be able to stand for extended periods and lift heavy items.

Behavioural Capabilities

• Collaboration: Accepts and appreciates other people; demonstrates courtesy and compassion; supports, encourages, and thanks others; consults, listens, and understands others; promotes diversity and builds morale, team cohesion, and collaboration.
• Communication: Understands spoken and written information; speaks and writes clearly and understandably; presents with confidence; gauges audience reaction, interest, and understanding, and adjusts communication style or content accordingly.
• Dependability: Focuses on understanding and addressing customer needs; sets ambitious standards for work quality and quantity; delivers high productivity in a focused and timely manner; structures and prioritises work activities; shows commitment to the organisation.
• Resilience: Works productively under pressure; maintains a positive outlook; controls emotions; handles failure or criticism well and learns from it.
• Adaptability: Adapts well to ambiguity, change, and diverse cultures; finds positive opportunities in these circumstances. 
• Delivering Results: Sets objectives that align with team and organisational goals; develops plans, commits to timelines, and uses time effectively; anticipates, allocates, and monitors resources to deliver work requirements; documents job information.