Franchise Operations Manager

Our client is a privately owned market leader in the health and fitness sector with significant growth plans for their franchise network over the next 6 to 12 months. Are you an experienced Franchise Business Manager or Operations Manager who can partner franchisees to execute business plans that maximise their profit? The RoleIn this role you will drive growth through measurable outcomes with a specific focus on operational systems and processes. You will also build constructive relationships and provide effective communication between head office and your franchisees. You will regularly meet franchisees to discuss performance results and share insights against benchmarks, set meaningful goals and drive improvement initiatives, There will also be a hands-on focus to observe operational activities and ensure alignment with operations guidelines and statutory obligations, or to provide practical advice and training to assist with day to day operational efficiency. This is a hybrid role with a requirement to be in the office one day a week, with a full 9 weeks of hands on induction on site to learn the 'client experience'. Your ExperienceYou’ll have a proven background in franchise leadership, preferably in the fitness and health sector, with a natural and credible communication style. You will also forge relationships with both internal and external stakeholders, and understand the value of taking people on a journey. With an ability to work independently and collaboratively within and across teams, success is assured as you :manage multiple projects and consistently meeting deadlineshave commercial acumen and understand financial metricsare a solution oriented individual who will ask questions, embrace advice and take initiative where appropriatework collaboratively with franchisees to achieve both sales growth and brand standard improvement. Next StepsPlease provide your CV along with a cover letter that summarises your experience and career plans.