Front Office Manager

About MACq 01

Nestled in the heart of the historic Hobart waterfront, you will find MACq 01 Hotel; a Federal Group luxury hotel that combines premium accommodation with immersive, unforgettable experiences. Throughout the halls and across the walls of MACq01, you'll find engaging pieces of history, art and stories that connect our guests to the beautiful state of Tasmania.

What you can expect in a day in this role?

As the Front Office Manager, you will be responsible for creating a warm, inviting and welcoming atmosphere for our guests. The individual must ensure the Front Office and associated areas are managed efficiently and effectively within budget while ensuring exceptional customer service delivery, pre, during and post stay. This is a fantastic opportunity for a hands-on manager who leads from-the-front and enjoys nurturing a team that strives for the highest levels of customer satisfaction.

What you will bring to the role: 

• Minimum 3 years Hotel Front Office experience in a 4-5 star property in a leadership role (essential)
• Strong interpersonal skills with the ability to communicate effectively with diverse stakeholders
• Demonstrated ability to manage and reduce operational costs through strategic rostering and scheduling practices
• Proven success in managing and leading teams to deliver exceptional guest experiences
• Experience in recruitment, rostering and performance management
• High attention to detail, with strong organizational and time-management capabilities
• Advanced computer skills with proficiency in MS Office and property management systems (RMS)

What you can expect from us: 

Along with this fantastic role and Federal Hospitality discounts across our hospitality and tourism properties, you will also receive:

• Opportunities for growth and advancement in your hospitality career
• Free delicious meal while on shift
• Access to hundreds of discounts across many brands, helping you save on everyday expenses, including phone bills, fuel and groceries, fashion, restaurants, and entertainment

Interested? Take the next steps to apply

Click “Apply” and follow the steps to send us your resume. For any further information, please contact Lauren Murfet, Talent Acquisition Advisor at: *******@federalgroup.com.au.

If this isn’t the right role for you but you’re interested in working at one of the Federal Hospitality properties, please check out our other current vacancies on our careers website www.federalhospitalitycareers.com.au.