Functional Consultant - Microsoft Dynamics 365

Corporate Services Information Technology Melbourne Full Time, Permanent 8/4/2025 Full time permanent opportunity, East Melbourne locationFlexible work arrangements and additional paid leave over Christmas$123,326 + 14% super + 17.5% annual leave loading About The Role As our Functional Consultant - Microsoft Dynamics 365, you’ll manage the configuration, implementation, and maintenance of Microsoft Dynamics 365 Customer Relationship Management (CRM) system, ensuring compliance with IT and data governance standards. Reporting to the Manager Service Delivery, you’ll collaborate with business and technology teams, create functional specifications, develop CRM solutions, and provide ongoing support to drive the CRM roadmap and optimise business processes. As our Functional Consultant - Microsoft Dynamics 365, you'll also: Analyse business needs and translate them into functional requirements for Microsoft Dynamics 365 CRM solutions.Configure and customise Dynamics 365 CRM, including workflows, automation, and integrations to enhance system functionality.Provide user training and support, ensuring teams effectively utilise CRM features and best practices.Collaborate with stakeholders to drive CRM enhancements, align with business objectives, and support the platform roadmap. Skills & Experience Proven experience configuring, customising, and implementing Microsoft Dynamics 365 CRM solutions.Strong analytical and problem-solving skills to translate business needs into effective CRM solutions.Excellent stakeholder engagement with the ability to collaborate across business and technology teams.Microsoft certifications in Dynamics 365 or Power Platform (highly regarded). About the RACGP The Royal Australian College of General Practitioners (RACGP) represents GPs across urban and rural Australia, supporting the nation’s health system for over 60 years by setting educational and practice standards and advocating for improved health and wellbeing. We promote the future of general practice through community-based training models, including the Australian General Practice Training Program, ensuring GPs are equipped to deliver quality, whole-person care and facilitating ongoing professional development while connecting GPs with communities nationwide. Why Join Us? Maximise Earnings: 14% Superannuation and 17.5% Annual Leave Loading Christmas Leave: Extra paid leave for employees. Work-Life Balance: Enjoy flexible hybrid work options. Career Growth: Access a robust Professional Development Program. Join a Leader: Be part of an organisation that values innovation and integrity. Professional Satisfaction: Work with a team who are passionate about training in general practice How To Apply? Click the ‘Apply’ button and submit your CV and cover letter as one document. Please visit our careers page for details on our recruitment process and position descriptions. Applications will be reviewed as received, as the process may conclude before the closing date. We respectfully will not be accepting any applications from recruitment agencies for this role. We value diversity and encourage applications from Aboriginal and Torres Strait Islander people, those with disabilities, and individuals from diverse backgrounds. If you need support or adjustments during the recruitment process, please mention it in your application. We are a Circle Back Initiative Employer – we commit to respond to every applicant. The RACGP acknowledges the Traditional Custodians of the land and waterways in which we work and live. We recognise their continuing connection to land, water and culture, and pay our respects to Elders, past, present and emerging.