Golf Experience & Engagement Officer

The VenueCollier Park is one of WA’s busiest public golf courses. We offer a diverse range of services including 27 holes of golf, mini golf, an outdoor driving range, and a bustling café and bar operation.We are embarking on a major redevelopment in late 2025, transforming Collier Park into a vibrant community hub with new facilities including a restaurant/cafe, a double-story driving range with advanced technology, dedicated function spaces, padel tennis courts, a new retail shop, office space, and an all-abilities playground. As part of our redevelopment, we are on the hunt for a passionate Golf Experience & Engagement Officer to join the team and play a key role in ensuring every golfer—from first timers to regulars—enjoys an awesome experience at our venue. Full time & part time options available for the right person Who are we?At Clublinks, we’re bright, bold, nimble and we like to have fun!We deliver expert solutions to clients across the leisure, golf and residential community industries. . Adopting company values of "Stand Out", "Be Awesome", "Speak Up" and "Get *#it Done" we are not afraid to be different and provide innovative solutions to deliver success. Our 900+ team are based at sites in VIC, NSW, WA and QLD. The RoleThis role challenges the norms in golf and seeks to put the customer first, bringing technical expertise to all customers and our team, adopting the "all golf is golf” motto and delivering memorable experiences to keep our customers coming back for more.Specifically we are looking for someone to:Create a welcoming environment for all guests, from their first step into the shop to their last putt on the greenAdvise customers on the best golf equipment for their game, contributing to the growth of retail sales and serviceMentor and train staff with a focus on the technical elements of golf hardwareMentor PGA Pathway Associates (if PGA accredited)Ensuring our customer experience excels throughout our construction and redevelopment phases, including safe and clear thoroughfare, pace of play and on-course activations designed to surprise and delight. [GN1] Continue our great relationships with playing groups, PGA coaches and Como Golf Academy keeping them informed and connectedOversee and conduct Golf repair services and provide technical guidance to staff where necessaryLead and conduct club fitting and advice sessionsBe the champion of our CX service standards, training and supporting the team to ensure delivery across our golf operations teamOnce the redevelopment has been completed and new venue is openAll the above, minus the construction element, plus:Oversee and support the coordination coaching services, working with our coaching contractors to ensure the service delivery is first class including booking and administration servicesBuild a strong service culture at the 48-bay driving range; ensuring our customers can easily engage and navigate our new technology, order and receive food and beverage services with ease and chat to an expert about all thing golf including retail products and additional services on offerContinue the development and growth of golfer engagement strategies, events and activations across the venue About youWe’re looking for someone with passion for all things golf. If you’re the one who excitedly tells everyone about your new golf bag or wants to demonstrate your new putter and then encourages everyone to come play with you – we'd love to speak with you.Ideally you:Are super friendly and can get people excited about golfHave proven experience within the Golf industryPossess extensive knowledge of golf products (incl. Hardware, apparel and consumables)Can undertake club repairs and conduct club fitting sessions using Trackman technologyAre a PGA Pro (highly desirable but not essential)Have excellent communication and time management skillsHave an energetic and vibrant approach with the ability to bring new ideas to lifeCurrent First Aid, Working with Children Check and Police Check or willing to obtain these prior to employment If this role has you excited and you want to part of the hype as we re-develop the best public golf facility in Perth, don't delay, apply now with your resume and a cover letter detailing what you can bring to the role.An immediate start is available for the right person.