Head of digital and delivery

• Newly created leadership opportunity
• Deliver business-enabling technology projects from inception to completion
• Lead transformational projects in IT, digital and technology platforms.

About City of Melbourne

Situated on the traditional lands of the Bunurong Boon Wurrung and Wurundjeri Woi-Wurrung peoples of the Kulin nation, Melbourne has long been considered one of the world's most liveable and prosperous cities and a thriving, successful example of multiculturalism and diversity. At the hear of the this is the City of Melbourne, a proud organisation positioned to excel as a leading capital city by delivering what matters most to those who work, live, study, visit and invest here.

We are the City of Melbourne, a place to be bold and inspirational.

About the branch

The Enterprise Technology Services (ETS) branch supports the City of Melbourne (CoM) and its community by leveraging digital capabilities, technology platforms, and data. Our vision is to be a global leader in digital innovation, creating a city where everyone can thrive in the digital age.

About the role

We have an exciting opportunity for you to join City of Melbourne in this newly created role of Head of Digital Platforms & Delivery within our ETS branch. As a key member of the ETS Leadership Team, you will lead five dynamic teams: Digital Services Platform, Web Application Services, Practice Capability, and Application Delivery Leads.

In this role, you will drive technology projects from start to finish, manage daily operations, and continuously enhance our digital platforms. You will also ensure robust project governance, oversee integration platforms across the tech landscape, and lead the ETS Delivery Practice to new heights.

Please note: Direct applications will not be considered. All applications must be submitted though the portal by clicking the Apply Now button.

In this role, you will

• Contribute to strategic planning and implementation of the organisation's objectives, enhancing business efficiency and technology capability across the organisation.
• Lead and support the creation and execution for relevant components of the customer-focused City-Centric Technology Strategy.
• Manage and secure digital platforms, ensuring they are reliable, scalable, and aligned with business needs.
• Collaborate with stakeholders to enhance CoM systems and increase value to the community.
• Lead transformational projects in IT, digital services and technology products.
• Oversee delivery practice, including program management, testing, and business analysis.
• Build strong stakeholder relationships to ensure delivered value meets sponsor expectations.
• Monitor and report key performance indicators to optimise technology delivery, with industry benchmarking.
• Drive customer experience transformation through design thinking, prototyping, and delivery methods.

To be successful, you will possess the following

• Tertiary qualification in business, technology, or management.
• Extensive technology leadership experience.
• Experience in strategic planning and implementing innovative digital and technology solutions.
• Strong leadership skills with the ability to manage cross-functional teams and complex projects.
• Extensive experience delivering and managing complex technologies in diverse organisations.
• Knowledge of various project delivery frameworks and methods.
• Advanced stakeholder management skills (internal and external).
• Proven track record in delivering customer-focused technology and change management.
• Strong understanding of market trends and experience in procurement, tenders, and contract management.
• Expertise in customer relationship management, ensuring ongoing engagement and solution validation.

How to apply

This is a fantastic opportunity to showcase your leadership experience in this newly created role and make this role your own.

This role offers an Executive salary band ranging from $166,050 - $202,950 total salary package. The salary will be based on experience and is negotiable for the right candidate.

As part of the online application form you are required to

• Attach your updated resume
• Attach a cover letter addressing what you will bring to the role (Max 1 page) – Please address your cover letter to ‘The Talent Team’

Please submit your application encompassing all of the above by 11:45pm on 18th April 2025

Please note, City of Melbourne reserve the right to close the advert earlier than the specified date, should a suitable candidate be found.

For further information about the position please refer to the position description below or contact Azize Besim, Talent Partner at ***********@melbourne.vic.gov.au

City of Melbourne conducts safety screening process for all employees including a Police and Working with Children Check. The City of Melbourne is a child safe organisation and has zero tolerance for child abuse. For information about the broader collection and use of personal information by the City of Melbourne, please refer to our Privacy Policy.

City of Melbourne is proud to be a workplace that champions diversity. Our commitment is for our people to be safe, included and supported so that they can be at their best. As an equal opportunity employer, we encourage applications from people regardless of their gender identity and expression, ethnicity, cultural background, sexual orientation, disability and age, We look for the right values, skills and knowledge to build our capabilities so that we can best deliver for our community