Health Insurance Claims Representative

About Startek:

Startek is a leading global provider of customer experience management solutions. The company provides business process outsourcing and technology services to corporations around the world across a range of industries.  The company employs approximately 38,000 employees worldwide and operates in 13 countries around the world. 

About our role:

We are recruiting for a Claims Consultant to join our team of professionals in providing Health Insurance Members with a quality customer service experience.  Your key responsibility will be to provide claims advice and guidance to Health Insurance Members for a trusted Not-For-Profit Organisation.  Additionally, you will be required to assess and process claims with minimal errors.  The successful candidate will receive comprehensive training with ongoing career development opportunities.  

• Start Date: ​​​​​​​​Tuesday 13th May, 2025

• Location: Commence training and working in our Docklands offices and work from home and office on rotation once speed to competency is achieved (1-2 days per week in office)

• Operating Hours: Rotating Roster - Monday to Friday, 8:30am to 6:00pm

• Full Time Permanent Contract on Offer - 38 paid hours per week

• Pay Rate: $27.17 per hour plus superannuation plus leave entitlements

• Two weeks Classroom Based Training (Training Rate: $24.98 per hour + Super + Leave)

• Opportunity to develop a career with a global organisation

• All applicants will be required to complete a criminal check (which we will conduct) and all offers of employment will be made pending the successful outcome of this check.

What We Are Looking For:

• Previous experience in customer facing roles such as retail or contact centre

• Previous experience in a regulated environment (insurance or finance) advantageous

• Excellent written and verbal communication skills.

• Strong organizational skills and attention to detail.

• Fast and Accurate Data Entry Skills

• Able to understand and translate complex information to others in a simple, effective way

• Ability to handle sensitive information with confidentiality and professionalism.

• Proficiency in using email management systems and customer service software.

• Strong problem-solving skills and the ability to work effectively under pressure.

• A positive attitude and a commitment to providing exceptional service

These roles won't last long, don't miss out apply today!