Hospitality Duty Manager

Ready to inspire a hospitality team with your passion for service? The Spotswood Hotel is looking for a dynamic duty manager who can lead by example to achieve business results. A great opportunity to showcase your skills as a leader in the industry.

There’s a certain kind of magic in when you truly find your local. It isn’t found in grand gestures or dazzling flourishes but in the quiet, steady hum of service done well. The warmth of a familiar face behind the bar, the unspoken understanding between the kitchen and the floor, and the genuine sense of family that turns customers into regulars.

The Spotswood Hotel is hoping you could be our next duty manager leading their team to welcoming the next wave of new faces to becoming the familiar faces

With previous experience supervising the floor and passion, flair and creativity for on brand beverage trends, this role will be responsible for supporting the manager by leading the team and executing day-to-day operations to keep the venue at optimum performance. It’s what puts a smile on your face, and ours.

About the Role:
As a Duty Manager, you will play a key role in the day-to-day operations of the venue, helping to lead the front-of-house team and ensuring exceptional customer experiences. You will work closely with senior management to maintain high service standards, support staff, and oversee shifts smoothly.

Key Responsibilities:

• Oversee daily service operations and ensure smooth running of shifts
• Lead, motivate, and support FOH team to deliver outstanding customer service
• Open and close the venue, including cash handling and end-of-day reporting
• Manage customer queries and resolve issues as they arise
• Ensure compliance with RSA and venue policies
• Assist with staff training and development
• Create cocktails and help with menu development

Qualifications:

• Previous experience in a Supervisor or Duty Manager role (pub/hospitality background preferred)
• Passion for customer service and creating great guest experiences
• A strong leader with a hands-on approach and excellent communication skills
• Ability to remain calm and professional under pressure
• Ability to work across a rotating roster, including nights, weekends and public holidays

If you're passionate about hospitality and love working in a vibrant pub atmosphere, we’d love to hear from you!

Apply now with your resume and a short cover letter.

Job Type: Full-time

Pay: $65,000.00 per year

Benefits:

• Employee discount
• Free food
• Salary packaging

Schedule:

• Shift work

Experience:

• Management: 1 year (Preferred)

Licence/Certification:

• RSA (Required)

Work Authorisation:

• Australia (Required)

Work Location: In person