Hotel Front Desk Receptionist (Afternoon & Overnight Shifts)

Join The Albert Hotel – Elevate Nights in Boutique Hospitality

Position: Hotel Front Desk Receptionist (Afternoon & Overnight Shifts)

Location: Mosman, NSW 2088

Job Type: Part-Time / Casual | Afternoon & Overnight Availability Required

About Us

Located in Sydney’s prestigious Lower North Shore, The Albert Hotel is Mosman’s only boutique hotel. We are known for our timeless charm, modern elegance, and a deep commitment to impeccable guest experiences. As our hotel continues to welcome travellers from across the globe, we are seeking an experienced and professional Front Desk Receptionist to be the welcoming presence during our afternoon and overnight shifts.

About the Role

You wll be the face of The Albert during the quieter hours - playing a pivotal role in maintaining a safe, smooth, and gracious guest experience. You will handle check-ins, resolve guest inquiries, and ensure the hotel operates efficiently overnight.

Shifts required:

• Afternoon: Typically 4:00pm – 10:00pm
• Overnight: 10:00pm – 7:00am (including weekends and public holidays)

Your Responsibilities

• Welcome late-arriving guests with genuine warmth and professionalism
• Manage phone and email inquiries with excellent telephone etiquette
• Oversee check-ins, late check-outs, and room change requests
• Reconcile end-of-day transactions and prepare operational reports
• Handle guest complaints or incidents with patience and discretion
• Maintain a safe, quiet, and well-presented lobby environment
• Provide food and beverages selected by guests from our set Day-Menu with efficiency and attention to presentation

What We Are Looking For

• Previous experience in a front desk or overnight hotel role
• Fluent written and spoken English with outstanding communication skills
• Strong customer service focus with the ability to remain calm under pressure
• Impeccable attention to detail, especially when handling transactions and reporting
• Confident in handling emergency or late-night situations professionally
• Strong computer literacy; including Hotel Property Management software experience
• RSA certificate or willingness to obtain
• Food Handlers (Basic) Certificate or willingness to obtain
• Flexibility to regularly work overnight and late evening shifts

What We Offer

• Competitive rates (Hospitality Industry General Award)
• Work-life balance with a predictable shift pattern
• Supportive, team-driven environment that values your contribution
• Opportunities for career growth in boutique hospitality
• A peaceful, prestigious location in the heart of Mosman

Apply Now

If you believe you have what it takes to deliver gracious, dependable hospitality with a passion for exceptional guest service, apply today to become a key part of our overnight team.

Submit your CV and a short cover letter outlining your availability and relevant experience.
Please note: Only shortlisted candidates will be contacted.

“At The Albert, exceptional service never sleeps. Every hour is an opportunity to make someone feel at home — because true luxury is found in the warmth of a genuine welcome.”

Job Type: Part-time

Pay: $30.00 – $35.00 per hour

Benefits:

• Employee discount

Supplementary Pay:

• Penalty rates

Application Question(s):

• Do you have flexibility to regularly work overnight and late evening shifts, including weekends and public holidays?

Experience:

• Front desk: 1 year (Required)
• Customer service: 1 year (Required)

Licence/Certification:

• RSA (Preferred)

Work Authorisation:

• Australia (Required)

Work Location: In person

Application Deadline: 25/04/2025
Expected Start Date: 23/04/2025