Bayswater Boutique Lodge Pty Ltd
Hotel Manager
Rushcutters Bay, 2011, Sydney, New South Wales
Hospitality & Tourism / Management
Full time
Posted 12/12/2023
Closed 11/01/2024
The ideal candidate will be responsible for ensuring the efficient operations of the lodge, providing exceptional guest services, and maintaining a high standard of cleanliness and maintenance. This is a live-in position that may require flexibility in working hours, including weekends and public holidays. The successful candidate will also be responsible for managing lodge bookings and sales through reservations systems and software.
Benefits
Competitive salary above market rate, friendly team, opportunity to live on premises.
Tasks & responsibilities
Guest Services: Provide outstanding guest services and ensure customer satisfaction by addressing guest inquiries, requests, and concerns promptly and professionally.
Operational Efficiency: Oversee the smooth daily operation of the lodge, including housekeeping, maintenance, and front desk activities.
Flexibility: Demonstrate flexibility in working hours, including weekends and public holidays. Be prepared to conduct a Night Audit when required to ensure front desk coverage.
Bookings and Sales: Develop and maintain lodge bookings by effectively utilizing reservations systems and software. Maximize sales opportunities through proactive guest engagement.
Team Management: Lead and motivate the front office and guest services team to deliver excellent customer experiences.
Financial Management: Assist in budget planning and monitor financial performance, including revenue and expenses.
Qualifications & experience
Experience: A minimum of 2 years of experience in a similar role within the hospitality industry.
Communication Skills: Excellent verbal and written communication skills.
Customer Focus: A strong customer service orientation with the ability to handle guest inquiries and resolve issues effectively.
Flexibility: Willingness to work flexible hours, including weekends and public holidays.
Technical Skills: Proficiency in reservations systems and software.
Team Leadership: Proven leadership and team management skills.
Attention to Detail: Strong attention to detail in maintaining lodge cleanliness and appearance.
Problem Solving: Ability to think critically and make decisions in high-pressure situations.
About Company