Housekeeper/Room Attendant

Room attendant services

• Respond to housekeeping requests in accordance with the procedures in the Quest Housekeeping Manual.

• Advise guests on the operation of equipment in rooms when necessary.

• Attend to lost property according to the Lost Property Procedure.

 Room preparation & presentation

• Clean equipment and rooms according to Quest standards.

• Make up beds in accordance with procedures in the Housekeeping Manual.

• Set up equipment and trolleys according to procedures in the Housekeeping Manual.

• Identify and access rooms for servicing according to procedure.

• Check, replenish or replace room supplies and compendium materials in accordance with Housekeeping Manual.

• Report maintenance requirements promptly.

• Remove soiled linen according to Quest procedure.

• Store equipment and chemicals in accordance with procedures in the Housekeeping Manual.

Common area maintenance & presentation

• Vacuum and mop floors, dust furniture and wash windows in accordance with Housekeeping Manual.

 Customer service

• Communicate with guests in a friendly and professional manner in accordance with procedures in the Housekeeping Manual.

• Operate at all times within the guidelines contained in the Employee Code of Conduct and the Quest Way.

• Maintain strict confidentiality in regard to all interactions with guests.

Teamwork

• Work cooperatively with colleagues to complete assigned duties.

• Attend staff meetings and contribute to continuous improvement in the Housekeeping function.

• Implement changes in cleaning practices and Housekeeping methods as directed.

 Occupational health & safety and security procedures

• Follow all occupational health and safety procedures as outlined in the Housekeeping Manual and Quest Occupational Health and Safety standards.

• Be alert to and report any suspicious behavior or occurrences to the Franchise Manager.

• Secure property and equipment as outlined in Quest procedures.

• Maintain personal hygiene and grooming and wear your Quest uniform as detailed in the Quest Uniform policy.

• Handle food safely according to the Quest Food Safety policy and procedures.

Paperwork

• Accurately complete Housekeeper / Room Attendant Work Sheet.

 Other duties

• Undertake other duties within the scope of your skills, competence and training as directed.