Alexander Drive Dental Clinic
ICT Customer Support Officer
Dianella, 6059, Perth, Western Australia
Information & Communication Technology / Other
Full time
Posted 10/02/2025
Closed 12/03/2025
We are seeking a highly skilled and motivated ICT Customer Support Officer to join our innovative team. This will include both hardware and software support.This role is critical in maintaining and enhancing our technological infrastructure, ensuring seamless operations, and supporting our commitment to excellence in patient care.
Benefits
Competitive salary commensurate with experience
Opportunity to work with cutting-edge dental technology
Professional development opportunities
Sponsorship for the right international candidate to work in Australia
Tasks & responsibilities
Determining software and hardware requirements to provide solutions to problems
Responding to inquiries about software and hardware problems
Adapting existing programs to meet users' requirements
Installing and downloading appropriate software
Ensuring efficient use of applications and equipment
Implementing computer networks
Set up and maintain patient database systems
Ensure data integrity and security
Implement backup and recovery procedures
Optimize database performance for quick access to patient records
Integrate database with other clinic systems (e.g., appointment scheduling, billing)
Create custom reports for business analytics and patient care insights
Ensure compliance with data protection regulations
Qualifications & experience
- Minimum Diploma level qualification in Information Technology, Computer Science, or a related field
- Minimum 3 years of experience in ICT support roles
- Strong knowledge of database management and cybersecurity
- Familiarity with healthcare IT systems and regulations
- Excellent problem-solving and communication skills
About Company
Alexander Drive Dental Clinic is a well established dental clinic in Dianella open after hours for your convenience. We strive to ensure that your general dental and cosmetic dental needs are achieved, giving you that perfect smile every time. We have a team of friendly dentists in Perth ready to advise whatever your dental need is.
We have a range of dental treatments to give you the perfect smile you deserve. Our dental treatments include dental implants, general dental check-up for your family, cosmetic dentistry,teeth whitening, Invisalign,sedation dentistry and much more.