ICT Sourcing Support Officer / ICT Business Engagement Support Officer

The Technology and Information Management (TAIM) team maintains Comcare’s Information, Communication and Technology (ICT) infrastructure and provides strategic leadership on architecture, governance, solutions and ICT security, and advice for the effective management of information and systems. 

ICT Sourcing Support Officer

The ICT Sourcing team supports TAIM with end-to-end ICT procurement, contract management, vendor engagement and invoice payments. They are the link between TAIM technical areas and the Central Procurement Unit. As the ICT Sourcing Officer, you will be responsible for the daily management of administrative related tasks for the ICT Sourcing team. 

Primary Responsibilities:

1. Support the ICT Sourcing team in managing administrative activities such as minute taking, action items, calendar invites.
2. Manage the ICT Sourcing queue using the Service Management Tool.
3. Review contract deliverables and historical data to determine invoice accuracy, then coordinate the approval to pay invoices or initiate further investigation.
4. Prepare draft documentation for ICT procurements and labour hire and send correspondence to internal and external stakeholders.
5. Actively develop and maintain working relationships across Comcare with employees including senior management.
6. Work collaboratively within the ICT Sourcing team, and across TAIM more broadly.
7. Participate in the identification, planning and implementation of improvements to policies, processes, and systems.
8. Administration of TAIM group activities and provide administrative assistance to the ICT Business Engagement team as required, this may include collating the TAIM Newsletter or assisting with staff communications.

ICT Business Engagement Support Officer

The ICT Business Engagement team is the link between the ICT technical areas and Comcare’s business areas. As the ICT Business Engagement Support Officer, you will support the ICT Business Engagement team, including liaising with stakeholders, drafting documents, managing the mailbox, and coordinating meetings and training sessions. This role will also involve managing moderate complexity business engagement initiatives and providing administrative support to the ICT Sourcing 

Primary Responsibilities: 

1. Support the ICT Business Engagement team in managing administrative activities such as minute taking, calendar invites, records keeping, and file management.
2. Manage the ICT Business Engagement mailbox and triage emails for team members' attention.
3. With the guidance of a senior Business Analyst, analyse business needs, problems, and opportunities to gather, understand, and document business requirements.
4. Prepare briefing material, including Summary and Status Reports, System Certifications, and other documentation such as training guides, TAIM Newsletter and staff communications.
5. Build and maintain effective business relationships with Comcare’s business stakeholders across all Groups.
6. Work collaboratively with business and technology stakeholders by facilitating and/or coordinating workshops, stakeholder interviews, presentations, and training sessions.
7. Participate in the identification, planning and implementation of improvements to policies, processes, and systems, including undertaking low-level research of ICT products to help inform options or procurement activity. 
8. Administration of TAIM group activities and provide administrative assistance to the ICT Sourcing team as required, this may include paying invoices, preparing under $10K procurement documentation, and triaging emails in the CIO mailbox.

• Relevant qualifications are preferred but not essential. Relevant qualifications could include business knowledge, government procurement and contract management, computer science, information technology, business analytics, or related field.

1. Australian citizenship.
2. Character clearance (Australian Criminal History Check).
3. Employee Health Declaration.
4. Six months probationary period for new engagements.
5. Ability to obtain and maintain a baseline Security Clearance.

Comcare is the national authority for work health and safety, and workers’ compensation. We are a government regulator, workers’ compensation insurer, claims manager and scheme administrator. Through our role, we work with employees and other workers, employers, service providers and other organisations to: - minimise the impact of harm in the workplace - improve recovery at work and return to work - promote the health benefits of good work. We collaborate and partner with other schemes and organisations on research and innovative projects that improve outcomes. We also provide expert advice and services to the Safety, Rehabilitation and Compensation Commission (SRCC), and Seafarers Safety, Rehabilitation and Compensation Authority (Seacare Authority).