ICU Ward Clerk

Reference Number: 2861

Category: Management & Administration

Department: Access & Critical Care Services

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Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and state-wide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives.

About ICU

The Intensive Care Unit (ICU) is a 35-bed unit with 30 funded ICU beds which opened in June 2005. The Unit is an amalgamation of the old ICU and the Cardiac Surgery Recovery and is an impressive upgrade in equipment and facilities for staff and patients. The unit is known for providing treatment to a broad range of patients, including liver transplant, spinal injured patients, neurosurgical, thoracic, cardiac surgery, general medical and liver failure. It provides care for in excess of 2000 patients per year. There are approximately 200 nursing staff, 35 medical staff and 7 admin staff working in the Unit.

About the role

To deliver a customer focused service to patients, their families and visitors, administrative assistance to the clinical ward staff and accurate data transmission of patient movement. The Ward Clerk will provide clerical services, maintain patient records, uphold the philosophies of the unit and perform other duties as required.

Employment Status: Permanent Part-Time
Hours per week: 16 hrs - every Monday & Tuesday (1130-2000)
Appointment period: May 2025 - Ongoing

About you

You will be someone who has excellent communication skills, with a strong commitment to excellence in patient care. You’ll bring energy and drive to your work, and have a keen interest in developing your skillset.

To be successful in this role, you'll bring with you:

Demonstrated excellence in customer service and teamwork.
Ability to work collaboratively as a supportive member in a large and diverse team.
Ability to work independently, pro-actively and on own initiative.
Well-developed communication skills including professional telephone technique.
Accurate keyboard skills and sound administrative skills.
An understanding of and commitment to patient confidentiality.
Flexibility and reliability.
Ability to follow instructions/directions as necessary.
Professional presentation.
Ability to work in an environment of change.
Intermediate computer skills and knowledge of Microsoft Office applications.
Knowledge of Cerner, Medtrak and other health information systems.

Our benefits

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:

Greater take-home pay through generous salary packaging for living expenses, meals, and holiday accommodation
A suite of wellness initiatives designed to support you, including discounts on fitness memberships and health insurance, and a comprehensive wellbeing program
Mentoring and career development opportunities
Onsite childcare, easy access via public transport, car parking and end of journey facilities for cyclists

Work with us!

We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures.

If you feel this role is right for you, we encourage your early application. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date.

All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. If you require any reasonable adjustments to the recruitment process or have questions about this opportunity, you are welcome to reach out to the hiring manager: Taylah Martin, ICU Personal Assistant at Taylah.Martin@austin.org.au

Interested in finding out more about this opportunity? Read the position description for further details.

Application closing date: Sunday 4 May 2025

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