Implementation officer

Employment Type: Temporary Full Time (7 months)

Position Classification: Health Manager Level 1

Remuneration: $84,436– $112,331, plus Superannuation (11.5%)

Location: 1 Reserve Road, St Leonards NSW, in a hybrid working environment

Hours Per Week: 38

Requisition ID: REQ567558

Closing Date: Wednesday 16 April 2025 (11:59PM)

This position is open to internal NSW Health permanent employees, or temporary employees who have been employed as part of a merit based selection process for more than 3 months.

To submit application, you must sign in using your Stafflink ID.

Join the State ODS Program in the System Performance Support Branch at Ministry of Health for an exciting opportunity and be part of the team enriching health in millions of ways every day.

About Us

Our core values of collaboration, openness, respect, and empowerment are more than just words – they're the guiding principles that shape every aspect of our work.

• Explore boundless potential in a dynamic environment.
• Join a passionate team dedicated to innovation and creativity.

About The RoleThe LHD Implementation Officer is responsible for implementing key enterprise solutions for the NSW Local Health Districts that are the responsibility of the State ODS Program Team within the Ministry of Health. This is a statewide role which requires some travel to hospitals throughout NSW.

The LHD Implementation Officer Is Responsible For

• Initial training and orientation for the role will be completed at the Ministry of Health building, 1 Reserve Road St Leonards.
• Providing operational support for the implementation of applications managed by the State ODS Program team.
• Deliver training to ODS System end-users in a face-to-face or Teams/online training environment.
• Provide administrative support to ensure completion of all implementation/training tasks and records.
• Providing end user support for the Local Health District /Specialty Health Network and the Ministry of Health to implement portal utilisation to facilitate performance improvement.

With your skills and experience, you can contribute to the millions of ways we’re enhancing health and wellness while developing your career as part of the largest health organisation in Australia

Health Manager Level 1 salary range is $84,436– $112,331 plus Superannuation (11.5%), with a 38-hour working week.

What You Will Do

• Travel to hospitals to deliver face-to-face and online training to hospital administrative staff to ensure the successful implementation of Paperlite in the Revenue Portal. This will require a valid driver’s license.
• Travel to facilities to provide onsite support including one-on-one coaching and troubleshooting in hospital admissions areas during go-live week.
• Record details of any issues/defects or enhancement requests to support continuous improvement and respond to queries from end-users via Teams/email.
• Undertake all required administrative activities to ensure effective tracking and KPIs.

About YouWe are seeking motivated and committed individuals who can support the work of the State ODS Program with the following experience and knowledge areas:

• Demonstrated understanding and working knowledge of patient admission processes in public health facilities.
• Good analytical skills including the ability to analyse and interpret information, deal with challenges creatively and achieve business focused solutions.
• Experience in running customised training sessions.
• Experience in implementing complex enterprise systems that impact numerous stakeholder groups.
• Excellent communication skills – interpersonal, written and verbal with the ability to influence and inspire groups of people with a passion for transferring knowledge and skills.

How To ApplyAt The Ministry of Health, we want you to make the most of the opportunities you’ll get to grow your skills and your career, surrounded by authentic, smart people and leaders.

Please review the role description and submit your up-to-date resume (up to 5 pages) and brief cover letter. If you do require any adjustments to the recruitment process during the recruitment process, please contact Rebecca Chan on *************@health.nsw.gov.au.

Closing Date: Wednesday 16 April 2025 (11:59PM)

Need more information

• Click here for the Position Description
• Find out more about applying for this position

For role related queries or questions contact Danielle Fera on *************@health.nsw.gov.au and quote REQ567558.

Our commitment to Diversity and Inclusion

At the Ministry of Health, we are committed to creating a diverse, inclusive and flexible environment which reflects the community and customers we serve. We actively promote the employment of women, people with a disability, Aboriginal and Torres Strait Islander peoples, LGBTIQ+ community and people from culturally and linguistically diverse backgrounds.

If you identify as Aboriginal or Torres Strait Islander and would like assistance with your application or to obtain more information on how to apply, please visit The Stepping Up Initiative.

To be eligible for employment in these roles you must be an Australian citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport, or hold a valid visa with permission to work in Australia.

Additional Information

• This is a temporary role and there may be opportunities for ongoing employment at grade.
• Please note the selection process will include a range of merit-based techniques to assist in determining your suitability for the role.

For more information about working at the NSW Health, please visit our career portal.

Applications Close: Wednesday 16 April 2025 (11:59PM)