Infrastructure Engineer

INFRASTRUCTURE & SUPPORT ENGINEER Your new journey begins with STRAND! As an Infrastructure & Support Engineer at Strand, you’ll be at the forefront of delivering exceptional end-user support across all areas of the business. Your primary focus will be ensuring that our employees have reliable, secure, and efficient access to the tools and systems they need to succeed. Working closely with the IT team, you’ll troubleshoot day-to-day technical issues and help maintain the core infrastructure that keeps our business running smoothly. From providing 1st and 2nd level support for end users to automating routine tasks with PowerShell, this is a hands-on role with plenty of variety and impact. If you're passionate about technology, problem-solving, and ensuring seamless end-user experiences, this could be the perfect role for you! What You’ll Be DoingAssist in governing IT infrastructure and support both on-premises and cloud environments.Manage onboarding/offboarding of user accounts and IT equipment.Provide IT training and support for end users.Administer M365 in a hybrid environment.Help design and implement IT infrastructure, including hardware and networks, based on business needs.Monitor and maintain the performance, stability, and security of the IT infrastructure.Automate tasks using PowerShell and improve infrastructure efficiency.Ensure data protection through regular backups, secure storage, and disaster recovery planning.Support and maintain VMware server environments and networks.Perform routine maintenance to keep systems optimized and secure What's In It For YouCareer development and the opportunity to expand your skillset in a growing companyWork for a vibrant, fast-paced retail brandAmazing cultureSupportive leadersModern head office in Pyrmont40% staff discount on all store productsBirthday leaveAccess to Employee Assistance Program Who You AreBachelor’s degree in Computer Science, IT, or related field (or equivalent experience).5+ years in infrastructure engineering or a similar role.Expertise in Microsoft technologies (Windows Server, Active Directory, Exchange).Experience with cloud platforms (Azure, AWS) and VMware.Strong understanding of cybersecurity, firewalls, and intrusion prevention.Skilled in scripting/automation and backup/restore procedures for data integrity.Experience managing M365 in a hybrid environment, including SSO integrations.Solid IT troubleshooting skills and knowledge of Veeam backup software.Excellent communication and collaboration skills for cross-functional teamwork.Ability to manage multiple projects in a fast-paced environment. Who We AreWe are Strand. The unshakeable House of Fashion Travel, going places since 1927. We are doers; creators, innovators, and curators of new beginnings. Formerly known as Strandbags, we are Australia’s leading handbag and luggage retailer with a fast-evolving network of 260+ stores – and this is only the beginning. Through innovation and a first-movers approach, we are shaping a global company that drives innovation and opportunities. Our unique team has a rich history of experiences that make up who we are today. We are a collective of experts who are constantly evolving, soaring out of our comfort zone,and have a thirst to engage and inspire people with the stories, initiatives, and direction that bring out the best in themselves and others. At STRAND we believe in putting people first. We work hard to ensure we are collaborative, humble and results-driven. If you want to join a strong team culture that is passionate about what we do, then look no further. There is no better time than now to join a growing business at the forefront of transformation, apply today! Please note this role is mainly based onsite in our office in Pyrmont with a 4/1 hybrid split.