Integration Support Assistant Director

• Initial 12-month contract (possible 2 x 12-month extension options)
• No Award applies for this role: Rates from $120.00 per hour are offered (inclusive of superannuation and casual loading) - dependent on skills and experience.
• 5 hours per day - 37.5 hours per week
• Australian Citizens required due to Fed Gov Environment - Baseline Clearance preferred
• Locations: Sydney NSW or Melbourne VIC
• Hybrid work arrangements - 3 days onsite, 2 days remote

About Hudson:

Our Federal Government Technology, Projects & Transformation team provide a true specialist approach to connect the best Technology Talent to the most exciting projects in the market.

About the Role:

A large Federal Government Agency require an Integration Support Assistant Director to lead a team of support specialists, by providing coaching and support to ensure high-quality service delivery. The successful candidate will be responsible for the Agency's integration platforms, including their availability, performance and usability.

Key duties and responsibilities:

• Manage and co-ordinate the backlog of production incidents, change requests, and system enhancements across the Agency's integration platforms.
• Develop and implement support processes and procedures
• Implement state-of-the-art system logging, pro-active event monitoring, and automated alerting for integration platforms using tools such as Splunk and Dynatrace
• Ensure support and operational activities are aligned with business prioritisation, ICT security and architecture patterns, and strategic objectives
• Perform operational tasks including access management and provisioning, internal reviews, control implementation and service transition activities
• Develop and provide ad-hoc and regular reporting to meet both technical stakeholder and executive stakeholder requirements
• Identify areas of improvement and implement solutions and continuous improvement initiatives

Essential Skills & Experience:

• 5+ years' experience working with API integration, ideally in a support/operations role.
• Experience maintaining and administering APIs and applications using MuleSoft.
• Excellent communication and stakeholder management skills to manage competing stakeholder groups.
• Demonstrated experience developing and maintaining documentation on support processes, policies and configuration.
• (Desirable) Comfortable with new ways of thinking about accessibility and enthusiastic about accessible design & development will be highly regarded.

How to Apply:

To apply for this position please submit your resume via the provided link on this advert. Alternatively, for a confidential discussion about this role please contact Alexsandra Zadro - Alexsandra.zadro@hudson.com - 0434 946 418