Investigation Officer

The Health Care Complaints Commission is looking for an Investigations Officer

Investigations Officer

Are you passionate about protecting the public? Looking for a career challenge? Do you want to be part of an organisation that plays a central part in maintaining the integrity of the NSW health system?

We have an Investigation Officer opportunity at a state-based health regulator with flexible work arrangements and wellness initiatives.

What will you receive in return?

• Ongoing Clerk 7/8 opportunities
• Salary range from $110,266 - $122,075 plus superannuation and annual leave loading.
• Sydney CBD location with hybrid working arrangements.
• Access to our wellbeing initiatives such as Fitness Passport, Headspace subscription and more!

ABOUT THE HCCC
The Health Care Complaints Commission (HCCC) is an independent body established to assesses, resolve and investigate complaints relating to health services and health service providers in NSW. In exercising this function, the health and safety of the public is the overarching consideration.

The investigations branch plays a key role by responding to and investigating high risk and sensitive complaints regarding health practitioners and health organisations.

To learn more about the HCCC, please view our website here.

ABOUT THE ROLE

The primary purpose of the role is to conduct investigations effectively and efficiently in accordance with relevant legislation and Commission policies and procedures.

To learn more about the position, please view the Role Description here.

About you:

A natural problem solver with at least five (5) years of experience in conducting regulatory and or criminal investigations.

Proven experience in conducting proactive investigations that result in a range of regulatory outcomes.
Skilled in monitoring and enforcing regulatory outcomes, such as Interim and Permanent Prohibition Orders.

Proficiency in contemporary technical skills, particularly with the Microsoft suite of programs and cloud-based applications.

Expertise in conducting respondent/person of interest interviews, statement taking, evidence collection and analysis, and the interpretation and application of legislation.

Experience managing vulnerable witnesses with a trauma-informed focus, and the ability to build and maintain rapport while obtaining clear factual information.

Ability to identify and proactively address risk throughout the investigation process.

Competence in assessing and analysing information to develop and present recommendations to senior staff.

Essential requirements:
To be eligible to apply for this position, applicants must have existing Australian work rights.

Given the HCCC’s unique and critical role in maintaining the integrity of the NSW health system, it is essential that all prospective employees are able to carry out their duties in an independent, honest and consistent manner with uncompromising adherence to strong moral and ethical principles and values.

The successful applicant will be required to complete a Background Verification Check which includes a National Police Check (Criminal History), qualification check, and Working with Children’s Check.

HOW TO APPLY
Applicants are required to submit an online application. This will include:

Current resume / curriculum vitae (CV) (maximum 5 pages)

Cover letter which clearly details your skills, capabilities and experience in addressing the key accountabilities and challenges outlined in the role description. (maximum 2 pages)

Responding to the following target questions:

Target Questions
1. How do you assess and manage risks throughout an investigation? Describe a situation where you had to escalate high-risk issues, particularly concerning witnesses and victims.

2. Describe your approach to managing a heavy caseload of investigations. How do you prioritise tasks to ensure timely completion and thorough investigation of all avenues?

Applicants must submit a CV and cover letter to be considered.

The selection process will include a comparative assessment to assist in determining your suitability for the role. This will include a behavioural based interview and online testing.

A talent pool may be created from this recruitment action for ongoing and temporary roles of the same work classification that may become available for filling over the next 12 months.

Closing Date:15 May 2025

ADDITIONAL INFORMATION
For any questions about the position, please contact Chelsea Ball, Manager Investigations via email: cball@hccc.nsw.gov.au

For any questions about the recruitment process, please contact HCCC People and Culture at people@hccc.nsw.gov.au

For more information about Employment at HCCC please click here.

The Health Care Complaints Commission values a culture that supports diversity and inclusion. We encourage applications from people with disability, from Aboriginal and Torres Strait Islanders, and people from LGBTQI+ and culturally and linguistically diverse backgrounds.

If you require an adjustment during the recruitment process, we welcome hearing from you. Please contact the P&C Team on people@hccc.nsw.gov.au

The Commission is an Equal Employment Opportunity Employer.