Job Description
This is a remote position.
About The Role
Communication is crucial for success in this role. The ability to be effective yet personable in resolving
client concerns on Tier 1 level is imperative.
Customer Assistance
Respond to customer inquiries and issues in a timely and efficient mannerProvide step-by-step guidance to users, troubleshooting and resolving problems
effectively
Technical Support
Assist clients with basic configuration of the productCollaborate with the technical team to escalate and resolve complex technical issuesLog and track support tickets, documenting all interactions and resolutions in the system
Documentation and Administration
Create and maintain documentation, including FAQs and guides, to assist users in
navigating the product independently
Help users understand the core functionalities of the productGather and relay user feedback to the development team for continuous improvement of
the product
Requirements
Bachelor’s degree in a relevant field or equivalent work experienceExcellent communication and interpersonal skillsProblem-solving ability and a patient, customer-focused approachStrong organizational skills with attention to detailFamiliarity with digital watched admirablePrevious experience in customer support or technical assistance roles
Benefits
Commensurate with experience' Remuneration PackagePermanent WFH ArrangementAnnual Salary Review2-Week Holiday ShutdownIn-house & outdoor company events such as Team Building, Christmas Party, Quarterly Meet-UpsWork Equipment ProvisionFixed Dayshift Schedule
Other Benefits [for further discussion during offer stage]:
HMO enrolment processing for principal (employee) + 1 qualified dependent on Day 1 13th Month PayMilestone treats (Birthday and Anniversaries)20 Annual Leaves (Leave accrual on Day 1)Government mandated benefits (SSS, Pag-IBIG, PhilHealth)
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