IT Support and Administration

At Lycée Condorcet Sydney, our school combines French traditions with Australian energy to create a unique educational experience. Our mission is to give students a world-class education in an international environment that allows them to graduate as French-English bilingual citizens of the world.

Maximum term contract - Monday to Friday from 8:30am till 4.30pm

Key responsabilities and tasks include but are not limited to the following

Security and Recovery

• Adopt, promote, and train Cybersecurity best practice
• Disaster Recovery

Desktop computing

• User support
• Installing computers and devices for replacement project
• Computer image deployments
• Accurately record, and update requests using the IT service desk system
• IT Asset management, inventory and documentation

Computer Projects

• Booking devices, preparing, deploying, charging, returning and accounting. 
• Project examples; Exams, NAPLAN, Cambridge,science fairs

Audio Visual / Communication

• Ensure audio visual is setup and in working order for events and meetings as required
• Video production assistance. Recording and editing
• Meeting room Zoom Room support
• Support special events;  Web Radio, Science Fairs, Open Days etc.
• Digital signage content and schedules
• User and guest Wi-Fi connectivity and support

User accounts

• Gmail accounts
• Pronote.  Account management and communication to parents
• O365 licence assignment
• Eduka and MYOB Account Management

Software

• Preparing and deploying computer images
• IPad application licensing and deployment. MDM

Infrastructure

• Bell Scheduling, Tones and resampling
• Turnstile sw administration and card reading 
• Telephone system movements, changes and documentation

Training

• Deliver training and user inductions to develop the general computing skills of school staff
• Develop training videos and screencasts
• Create, maintain and publish relevant support documentation to assist with service delivery and enable users to become more self-sufficient

Required Skills for the position: 

• Relevant industry or professional qualifications 
• Strong communication skills. French speaking is a bonus but not mandatory.
• Ability to prioritise, manage and perform to meet customer service expectations
• Provide orientation to new users of existing technology
• Maintain confidentiality

Technical:

• Demonstrated experience in Desktop support and troubleshooting
• Demonstrated ability in the implementation and support of TCP/IP networks
• Demonstrated Windows technical experience
• Veeam recovery