ITSM & ITOM Specialist

About Us:
At Ubank, we empower the digital generation to achieve financial success. Think of us as your daily money companion, offering a unified view of your finances with smart features and real-time insights. Save more, track spending, and achieve home ownership faster with Ubank.

Your Why:

As the ITSM & ITOM Specialist, you'll enhance IT service delivery, optimize strategy, and manage operational risk. This role ensures the efficiency, security, and compliance of IT services, aligning ITSM & ITOM strategies with our digital transformation goals.

Key Responsibilities:

• IT Service & Operations Management: Define and execute ITSM & ITOM strategy, ensuring high-quality service delivery.
• Financial & Procurement Management: Assist in IT procurement, vendor selection, and contract negotiations.
• Operational Risk & Compliance: Develop and monitor IT risk policies, ensuring compliance with standards.
• Incident, Problem & Change Management: Oversee 24x7x365 incident management, conduct root cause analysis, and manage changes.
• Release Management: Define and execute a Release Management strategy.
• Vendor & Stakeholder Management: Build strong relationships with vendors and stakeholders.
• Technology Innovation & Adoption: Support cloud computing, automation, and agile methodologies.
• Performance Monitoring & Reporting: Provide reports on IT performance, financial status, and risk posture.
• Business Continuity & Disaster Recovery: Develop and maintain continuity and disaster recovery plans.
• Stakeholder Communication & Leadership: Communicate IT strategies and mentor teams.

Your Capabilities:

• Expertise in ITSM & ITOM.
• Experience in IT financial and procurement management.
• Understanding of IT infrastructure, cloud services, and software development.
• Knowledge of regulatory compliance in the financial industry.
• Strong vendor management and contract negotiation skills.
• Ability to define and monitor KPIs.
• Proficiency in business continuity planning and disaster recovery.
• Strong analytical, problem-solving, and communication skills.
• Customer-centric mindset and adaptability to change.
• Collaborative and innovative approach.

Experience:

• 3+ years in IT service management, IT operations, IT financial management, and operational risk management, preferably in banking or financial services.
• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Relevant certifications such as ITIL 4, COBIT, or CISM.

Why Ubank?

• Hybrid working model with 3 days in our central Sydney CBD office.
• Collaborative and positive culture.
• Strong development and growth opportunities.
• Additional fantastic benefits.

Our Values:

• Delight the Customer: Prioritize customers' best interests.
• Agile and Brave: Collaborate to create innovative solutions.
• Value Each Other: Respect contributions and champion individuality.
• Frank and Authentic: Communicate openly to foster a strong team culture.
• Show Up: Bring passion, positivity, and fun to embrace challenges.

This is a Sydney-based role, requiring Australian or New Zealand citizenship or permanent residency.

Our recruitment team is ready to connect with you. Apply now with your CV and explore this exciting opportunity!

We are an equal opportunity employer, committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Please let us know your pronouns when you apply.

We acknowledge the Gadigal of the Eora nation as the Traditional Custodians of our local area.