Junior Digital Fulfilment Specialist

Why You'll Be Excited About This Role

As a Junior Digital Fulfilment Specialist at Freedom, you'll be at the heart of our customer experience, ensuring that the final and most crucial touchpoint—product delivery—exceeds expectations every time. You'll build valuable relationships with our store network and external vendors, becoming their trusted point of contact for all delivery matters.

Your impact will be clear and measurable, as you'll shape how thousands of customers receive their Freedom purchases. This role sits at the fascinating intersection of digital technology and physical product fulfilment, giving you exposure to both the online retail world and tangible operations management.

How This Will Transform Your Career

This position serves as an excellent gateway into Freedom, with the previous specialist in this role having been promoted within the business. You'll develop valuable skills in digital operations and customer experience management that will set you up for future growth.

At Freedom, we believe in growing our talent from within. As you master digital fulfilment, you'll have clear pathways to progress into other areas of our business, whether that's joining our Dropship team or moving into broader operations and logistics roles. Your experience managing the crucial last-mile delivery process will build a strong foundation for numerous career opportunities within Freedom.

Why You'll Like Working Here

At Freedom, we've earned our certification as a Great Place to Work by putting our people first. We've created an environment where innovation thrives and every team member can make their mark. Our culture is built on transparency and collaboration, ensuring you'll always have clarity about your progress and impact.

You'll enjoy:

• Hybrid working arrangements that respect your work-life balance
• A competitive salary package with superannuation
• Generous 25% staff discount on all Freedom products, including sale items
• True flexibility with our innovative 'Freedom to Flex' program - work from anywhere in the world for up to 4 weeks annually
• Monthly themed pop-up Town Hall's to connect with wider teams in our Support Centre

What You'll Be Working On

In this role, you'll be the guardian of our "last mile" delivery experience, ensuring that the excitement customers feel when purchasing from Freedom extends all the way through to receiving their items. Your daily responsibilities will include:

• Working within a structured KPI framework to monitor and improve delivery performance metrics including DIFOT (Delivery In Full On Time), order turnaround times, and rejection rates
• Conducting daily, weekly, and monthly health checks of our fulfilment software systems to ensure smooth operations
• Analysing fulfilment trends for both Freedom and third-party products to identify improvement opportunities
• Working closely with the Customer Care team to resolve delivery issues promptly and within SLAs
• Contributing to the operations and fulfilment optimisation strategy alongside the Digital Fulfilment & Operations Lead

What Type of Person Will Succeed

The ideal candidate for this role combines analytical thinking with a passion for customer experience. You'll thrive if you:

• Have a detail-oriented approach with the ability to work methodically while seeing the bigger picture
• Possess strong problem-solving skills and enjoy finding creative solutions to complex challenges
• Can translate data and reports into actionable insights and recommendations
• Have excellent communication skills across various mediums including email, phone, and in-person interactions
• Demonstrate financial awareness, particularly regarding cost management and efficiency
• Are proactive about identifying process improvements and technology gaps
• Bring experience from retail or e-commerce environments is highly desirable

How to Apply

We're excited to grow our team and would love to learn more about you. To take the first step towards your future at Freedom, click the apply button to submit your application and don't forget to attach your resume.

Freedom to grow. Freedom to think. Freedom to be