Local Service Manager

Service Manager - Community Mental Health Program

Employment Term: Full-time permanent role

Location: Flexible location working out of either of our program locations - Cairns or Sunshine Coast

Remuneration: Attractive salary on offer + 11.5% Super + Not for Profit Salary Packaging 

Make a meaningful difference with UnitingCare 

We’re looking for someone who wants to make the world a little better through small moments that leave big impacts. To build meaningful relationships and make a difference in the lives of others. 

We are currently seeking a Service Manager to join our Community Mental Health team. The position is a full time permanent role. Preferably the successful candidate will be Cairns based however, applications from candidates in the Sunshine Coast will also be considered.   The purpose of this role is to provide line management and practice supervision, leadership and guidance to service delivery across several Community Mental Health programs. There will be some travel involved to Cairns, Mackay and Sunshine Coast.

Let’s make a meaningful difference, together.

Your part in our UnitingCare team

• Work within relevant quality and risk frameworks and guidelines in accordance with relevant standards to ensure delivery of high-quality services, respect of client’s rights and confidentiality.

• Manage programs within budget and in consultation with the State-wide Manager, contribute to the budget planning cycle with specified accountability requirements.

• Manage and monitor client information systems ensuring case recording and client files are maintained to a high standard and reporting and assessments are completed withing allocated time frames.

• Drive best practice standards and implement these within a quality assurance framework to enhance and strengthen the overall performance out outcomes of the services

What makes a difference for us? 

• Tertiary Qualifications in a relevant field (ie Social Work, Psychology or Social Science)

• Lesser formal qualifications with acquisition of considerable skills and extensive and diverse relevant experience to an equivalent standard.

• Significant experience in providing services to children and families.

• Demonstrated experience in leading a team to achieve service performance outcomes together with an ability to provide quality supervision and training.

• Demonstrated ability to develop and maintain collaborative partnerships with internal and external stakeholders.

• Current Queensland Drivers licence.

• Working with Children Check (Blue Card)

What makes a difference for you?   

At UnitingCare we are leaders in crisis response, the protection of vulnerable children, financial resilience and family wellbeing. Our Family and Child Services team work passionately across Queensland to make a meaningful difference in people’s lives.  

• Flexible work arrangements to support work-life balance  

• Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum  

• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs  

• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others  

• Eligible employees are entitled to 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme; for eligible employees. 

• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events  

• Career development opportunities to challenge yourself, grow and make a meaningful difference   

We’d love you to be part of our UnitingCare family  

Our Family and Disability Services team are passionate about their work with parents to ensure children remain safe in the home and parents have the skills, resilience and capability to effectively parent and meet their children’s developmental, educational, health and well-being needs. We also provide targeted services to men who are seeking to change their behaviour.   

Child safe, Child friendly 

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:  

• provide welcoming, safe & nurturing services for children 

• implement measures to prevent child abuse and neglect within our services 

• appropriately and immediately address child abuse and neglect if it does occur 

Diversity & Inclusion   

Our approach is simple – everybody is welcome here.  At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.   

Safe workplace   

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.