Manager, Commercial Compliance

Manager, Commercial Compliance

Hello. We're Virgin Australia. We're the airline that's always done things a little different. Our way. The Virgin way. We're on a mission to make flying better than 'nice'. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.

Candidates must be willing to relocate to Brisbane.

What you'll be doing:

As the Manager, Commercial Compliance at Virgin Australia, you'll serve as the organization's principal authority on Fares & Ticketing, providing authoritative oversight, governance, and executive guidance on all aspects of Fares & Ticketing implementation across our systems and processes. This role is the recognized expert across the organization for ensuring commercial compliance, with a direct line to Executive leadership and Board-level committees.

This role sits within the Commercial department reporting into the Distribution & NGR team where ticketing & fares expertise reside. You'll leverage your deep industry knowledge to shape policies and ensure Virgin Australia maintains commercial integrity across all operations.

You'll be great in this role if you...

• Hold a tertiary qualification in commerce, business or have equivalent experience, with Fares and Ticketing 1 and 2 (or equivalent) credentials
• Bring five+ years of experience in airline or travel agency commercial areas such as Revenue Management, Digital or IT, or Pricing
• Demonstrate ability to engage and lead internal and external stakeholders at all levels, including executive leadership
• Have expertise in ATPCO fare filing and advanced knowledge of Sabre PSS/GDS systems
• Excel in change management delivery with proven success implementing compliance frameworks
• Can operate autonomously while effectively leading and developing junior team members
• Possess exceptional written and oral communication skills with the ability to translate complex concepts into actionable insights
• Navigate ambiguity through strategic scenario planning and risk management approaches
• Demonstrate commercial acumen with the ability to use data in driving decisions that align with business strategies
• Have influencing skills to drive compliance across the organization without direct authority
• Apply strategic thinking to anticipate and mitigate compliance risks before they materialize
• Have strong knowledge of industry platforms and Microsoft Office applications

Desirable but not essential...

• Master's degree in business or related field
• Advanced IATA certifications including proration
• Experience in travel agency management
• Knowledge of air product distribution systems
• Strong relationships with industry partners and vendors
• Background in management consulting
• Expertise in governance framework development
• Process improvement experience
• Project management skills
• Understanding of airline distribution systems
• Experience with Board-level governance processesm

What you'll get from us:

We're committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• Discounted flights for you and your loved ones (plus $1000 travel credits per year)
• Flexible and hybrid working, with a mix of working from home and the office
• 'Dress for Your Day' – wear whatever makes you feel great for the type of work you do and the day you have ahead of you
• One of Brisbane's most admired office locations, with South Bank train station, a supermarket, pharmacy, lunch options, the Busway nearby, a rooftop restaurant, onsite gym and South Bank across the road
• Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide
• Cheaper hospitality, retail, technology, beauty and wellness services
• Free counselling and online tools to support your physical, mental, social and financial health.

When everyone is included, everyone wins:

We're all individuals. And we love that. That's why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTIQ+ community, and anyone else who wants to join us.

Ready to apply?

Working at Virgin Australia isn't just a job. It's a passion that becomes part of you. Are you ready to join us? Get ready for a rewarding experience. Apply today!