Manager, Member Centricity and Strategy

Your SUPER career starts here As one of Australia's largest profit-for-members superannuation funds, we always remember whose money it is and whose future we're looking after. We work to reimagine a new way forward for our 1.1 million members and their communities. Each other. And our world. Sound good? Learn more about us and what we do at awaresuper.com.au Your New Role As the Manager of Member Strategy & Centricity, you will drive strategic guidance for Value Streams to ensure we meet member acquisition, engagement, and retention objectives. You will support the development and maintenance of a holistic Member Strategy, delivering centricity programs, and reporting on member-focused initiatives to inform and guide stakeholders Some key responsibilities will be:Develop Member Strategy and Segment Strategies in collaboration with the Member Strategy & Centricity Practice Lead.Identify opportunities and maintain approaches to embed 'customer centricity' in culture and process.Program manage member-focused activities such as Retention, Engagement, and Acquisition. To be successful in this role you will have the following skills and experience:Tertiary or post-graduate degree in Marketing, Communications, Business, or related disciplineProven experience in the development of customer strategy, including growth and retention strategies, segmentation, CVP development, customer journey mapping, customer analytics, and customer lifetime valueDemonstrated ability to analyse and interpret data from multiple sources and integrate various viewpoints to synthesize key guidance for stakeholdersThe idea of being part of our growth is exciting and you want to play a pivotal role in making super simple.You are balanced in accepting risk in any decision you face. You are curious to understand risk context and choose to speak up as we simplify, learn and grow. Employee Experience We understand that not everyone works in the same ways. We value flexibility and know that it helps you manage work and life. Why you'll love working at Aware Super:Have a super impact: You'll think big and care deeply to help more Australians live their best lives in retirement.Be part of something super unique: You'll work to reshape super and retirement. We'll invest in your growth and give you the opportunity to work on career-defining projects.Work with super humans: You'll work hard and innovate, but also have some fun along the way.Feel super cared for: We'll support your wellbeing today, as well as in the future. Enjoy a health & fitness reimbursement, work from home technology reimbursement, salary continuance insurance and organisation-wide meeting free zones. The Aware Super difference At Aware Super, we believe that diversity of thought, background and experience creates better outcomes for our members and communities and a stronger sense of belonging for our people. We value a diverse workplace and strongly encourage women, Aboriginal & Torres Strait Islander people, people with cultural and linguistic diversity, LGBTQIA+ individuals, people with disabilities, and mature-age individuals to apply. We are proud to be consistently recognised as an Employer of Choice for Gender Equality and our CEO, Deanne Stewart, is a Pay Equity Ambassador.