Manager - Platform Operations

About Us:
Join Ord Minnett, where our Operations team is dedicated to delivering exceptional client service and administrative support across our comprehensive range of financial products. We prioritise timely responses to client requests, strengthen relationships with partners, and maintain service excellence to ensure a seamless experience for our clients.

Role Overview:
We are seeking an experienced and dynamic Manager – Platform Operations to support our Head of Operations in achieving business goals and leading a team of dedicated professionals. This high-profile role will involve direct engagement with stakeholders at all levels and supervision of two Team Leaders, along with oversight of an additional ten team members.

Primary Responsibilities:

Leadership & Management

• Provide ongoing guidance and support to Team Leaders, ensuring timely and compliant action on all tasks.

• Address escalated matters proactively and serve as the key contact for day-to-day operational issues.

• Conduct team planning to ensure adequate training and resources are available.

• Take personal ownership of the team’s daily operations to achieve desired business outcomes.

Compliance

• Oversee compliance processes related to Operations, including regular audits and participation in compliance committees.

• Collaborate with internal and external teams to ensure all operational compliance obligations are met.

Technology & Projects

• Participate in projects as required, providing subject matter expertise and support to other departments.

• Work closely with the Business Applications team to identify and resolve system-related issues.

• Document enhancements and bug fixes that will improve Operations and benefit the wider business.

Overall Contributions

• Promote open communication and active teamwork across internal departments to achieve business objectives.

• Actively contribute to process improvements for enhanced efficiency and effectiveness.

• Take ownership of team operations, focusing on achieving positive business results.

Key Attributes:

• People Focused: Commitment to developing and supporting both direct and indirect reports.

• Effective Communicator: Strong verbal and written communication skills for all stakeholder levels.

• Client Service Oriented: Consistently demonstrates a client-centered approach in all responsibilities.

• Quality Driven: Attention to detail and adherence to deadlines are critical.

• Proactive Problem Solver: Anticipates team impact on business and addresses potential issues proactively.

• Ownership Mentality: Exemplifies a strong work ethic and a commitment to individual and team accountability.

• Initiative: Self-motivated and able to work effectively under pressure with minimal supervision.

• Analytical Thinker: Employs logical reasoning to deliver practical client outcomes.

Required Experience/Knowledge:

• 3+ years in a similar managerial role.

• Proven people management skills, especially in developing team leaders.

• In-depth knowledge of operational processes and systems related to domestic and international equity markets.

• Strong understanding of corporate actions, including deal management and settlement.

• Familiarity with administration platforms and tax reporting.

• Knowledge of relevant ASIC and ASX market rules.

• Completion of a diploma or degree in a related field is preferred.
  

Joining Ord Minnett

Ord Minnett offers a unique opportunity to work with a dynamic and reputable firm. Elevate your career where you'll become an integral part of Australia's premier wealth management group.

Join us in shaping the future of the Australian investment landscape and be part of a team that values excellence, cohesiveness, a great work culture, where you'll be an integral part of a team committed to delivering top-tier services.

Ord Minnett does not accept unsolicited resumes from recruitment agencies and search firms. Please do not call, email or send unsolicited resumes to any Ord Minnett employee, location or address.