Manager Privacy

Manager Privacy Service NSW Grade: SNSW Grade 11/12 Employment Type: Ongoing, Full-time/Part-time Location: Sydney (Haymarket), Sydney (Parramatta) or Gosford About the team Our award-winning Privacy Team sits within the Enterprise Risk and Enablement Division of Service NSW and plays a crucial role in the delivery privacy advice and assurance, for the benefit of the people of NSW. As the front-door for government services, Service NSW is a trusted custodian of personal data, and our team of works closely within Service NSW and with our partner agencies to embed privacy-by-design in everything we do. As part of a dynamic trust advisory directorate that encompasses Privacy, Data Governance and Fraud Advisory, you will have the opportunity to contribute to a culture of continuous improvement and innovation, working alongside committed professionals who are passionate about protecting the data of our customers and our people and enhancing public trust in the delivery of government services. Your day to day As ⁠Manager, Privacy, you will lead a team of subject matter experts to help Service NSW to make privacy and risk-based decisions, including when delivering initiatives to the people of NSW. You will support the delivery of strategic and operational customer focused privacy governance and assurance programs and advice, to minimise enterprise risk and contribute to privacy capability uplift. You will lead the delivery of privacy services across the business and are responsible for ensuring that Service NSW complies with privacy regulatory frameworks to support the delivery of its functions. This includes being able to identify privacy risks through mechanisms such as privacy impact assessments, as well as managing privacy complaints, enquiries and incidents. Building and maintaining strong stakeholder and team relationships is a key part of this leadership role. You will be responsible for driving strategic priorities and transformation across the agency to improve privacy and risk awareness, capability and cultural uplift. This role continuously reviews our risk and privacy framework, tools, templates and processes to achieve improved outcomes. Privacy Managers are also responsible for delivering general privacy assurance, advice and support to Service NSW teams and initiatives as well as privacy training and awareness to all personnel. We are responsible for reviewing and updating Service NSW's Privacy Management Plan and Privacy Management Framework as well as managing the implementation of privacy maturity uplift activities across Service NSW. About you The role suits a highly motivated, flexible person who is passionate about privacy and customer service and driven to make a difference. The ideal candidate is a great people leader and communicator who is committed to the principles of good privacy governance, and has the creativity and open-mindedness to embed these principles in ways that supports Service NSW to deliver on its functions. To be successful in this role you will demonstrate: At least three years of experience as a privacy subject matter expert (essential)Appropriate qualifications and/or relevant industry experience (essential)Demonstrated working knowledge of NSW privacy legislation and frameworks (PPIPA, HRIPA) or other privacy legislation or frameworks e.g. Commonwealth Privacy Act (essential)Demonstrated experience leading a team in a fast-paced and dynamic working environmentDemonstrated experience providing privacy advice and assurance and delivering or advising on privacy management and maturity activities across an organisationDemonstrated experience supporting the rapid delivery of products or projects while preserving good privacy outcomes for end users or customersSuperior stakeholder engagement and communication skills - the candidate should demonstrate ability to consult, facilitate and adapt engagement approach to cater to a diverse range of stakeholdersAbility to influence and negotiate outcomes to gain leadership and agency buy-in to drive delivery and changeA valid security clearance, or willingness and ability to undergo a security clearance process if required.Remuneration Service NSW Grade 11/12 salary package includes the base full-time salary starting at $157,569 plus employer's contribution to superannuation and annual leave loading. To Apply Include an up-to-date resume (max 4 pages)Provide a cover letter outlining how your skills and experience meet the requirements of the role (max 2 pages)Click here to access the Role Description. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Salary Grade 11/12, with the base salary for this role starting at $157,569 base plus superannuation Closing Date: Tuesday 29th April 2025 at 9:59am. For more information about the role, please contact Amie Grierson, Director Privacy, Data Governance and Fraud Advisory, at amie.grierson@service.nsw.gov.au For information about the application process, please contact thomas.ting-shelley@customerservice.nsw.gov.au or call 02 9494 8351. The assessment process may include additional online capability testing, skills testing or work samples in accordance with the Government Sector Employment Act 2013. A career at Service NSW within the Department of Customer Service (DCS) portfolio gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Thomas.Ting-shelley@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process Desired Skills and Experience Privacy subject matter expert, knowledge of legislation and frameworks, leadership, management, customer service, stakeholder management, influence and negotiation.