Manager, Project Services

Manager, Project Services

We are seeking an experienced and highly motivated Manager, Project Services to spearhead the design and delivery of large-scale, complex, and client-focused projects within our Government Records Repository (GRR) Services Division. In this role, you will lead a variety of strategic initiatives, collaborating with cross-functional teams and stakeholders to ensure successful project outcomes. You will also implement a blend of direct and matrix leadership models to achieve on-time, on-budget delivery while maintaining high standards of quality and service.

The Government Records Repository (GRR) is the Commercial Services division of MHNSW, offering records management services to government departments. These services are aligned to the requirements outlined in the State Records Act 1998. The GRR operates a world-class storage facility in the Western Sydney Records Centre (WSRC) in Kingswood, NSW providing for the special storage requirements of records, their retrieval and ultimately their disposal.  The GRR was established in 1955 and began operating from the WSRC site in 1974.

What the opportunity is: 

• Employment with Museums of History NSW.
• Clerk Grade 9/10 Remuneration package includes salary ($125,693 - $138,510), employer's contribution to superannuation and annual leave loading.
• Full-time employment on an ongoing basis (35 hours per week).
• The role may be required to work across Sydney as directed and is primarily based at the Western Sydney Records Centre, Kingswood.

What we do

MHNSW brings together the museums, historic houses and associated collections previously in the care of Sydney Living Museums with the vast collection of more than 13 million items held by the former NSW State Archives. This includes one of the world’s most complete and important collections documenting colonisation.

What you’ll do with us

The role is responsible to lead the design,  management and delivery of large, complex client focussed data entry/digitization/conservation projects and service offerings for GRR ensuring successful on-target delivery through a mixture of direct and matrix leadership models.

The successful candidate will draw on experience across four primary fields including Commercial, Government , People and Records Management. They will also have a high level of experience in repository management, data entry and similar IT systems. and experience in leading a large team within government agency.

For more information on the role, you are welcome to contact Patricia Proctor, Manager, Information Processing at 02 8805 5***.

Click here for the role description including the capabilities required for this role.

What you need to do to apply 

To apply you will need to submit the following:

• A one to two page cover letter outlining how your skills and experiences meet the essential requirements for this role,
• A current resume listing two referees, and
• Respond to the 2 targeted questions (no more than 300 words per answer). Your responses to the targeted questions should be submitted online during your application and not included in the covering letter

What you need to tell us - Targeted questions:

1. The Manager, Project Services is required to oversee the design and delivery of high quality and accurate data entry/digitization services on a commercial basis for NSW government clients. Please describe a time when you have delivered these types of services to highly structured and complex standards (e.g., official retention and disposal authorities, complex digitisation specifications) where strict rules in relation to information privacy and recordkeeping were adhered to.  How did you ensure the customers requirements were clearly understood and what measures did you put in place to monitor/measure performance, tracking, quality and delivery of the agreed service?
2. The Manager Project Services is required to manage a large team of 20+ people in the use of a broad range of technologies to deliver significant data entry/digitisation projects generating revenue in excess of $2m over a 12 month period. Please describe your experience in managing a large team within a government organization and how you approach building and developing a high-performing team.

Essential requirements of the role:

• Detailed knowledge and experience with Records Management or Supply Chain/Logistics Management Projects and Services, including use of packages such as O’Neil Software’s RS-SQL.
• Experience in a managing multiple team members and projects/services in a high demand environment to agreed timeframes and within cost projections.
• Experience leading large and complex Information Processing, and/or Digitisation, and/or Logistics projects
• Experience scoping customer requirements, services and projects that are to be delivered in collaboration with multiple functional area’s.
• Ability to participate in after-hours call roster, including attending to call outs.
• Have a current NSW Working with Children Check (WWCC).
• Obtain and maintain appropriate security clearances.

Also note:

• For additional resources to help prepare your application and understanding of the process please refer to Applying for a job.
• To be eligible for an ongoing role in the NSW Public Sector you need to be an Australian Citizen or Permanent Resident. For temporary and casual roles, you need to hold a valid visa giving you permission to work in Australia as required by the role.
• All successful candidates will be required to undergo a criminal record check with NSW Police.
• A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Submit your application before the closing date: 10am Monday 26 May 2025

Diversity and Flexible Working

We are expert keepers and tellers of history, and its many stories, peoples, and cultures.  We want to create a team and workplace that reflects this diversity as well as the diversity in the communities we serve. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better, more inclusive results and connects our people to our communities, to our history, and to each other.

Our vision is to support and empower First Nations people, communities and culture, and across the sites that we care for, we are committed to shifting perspectives, truth telling and delivering honest reflections on history.

We understand that flexibility means different things to different people and are committed to offering flexible work arrangements where and when possible.

Our team can provide alternative formats to apply, make adjustments to the recruitment process and offer information about workplace adjustments and support networks. 

If you are a person who requires adjustment and would like to request assistance, please contact Liz Akerboom on 02 8239 2*** or via ***************@mhnsw.au.

For more information, please visit:
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process

Thank you for your interest in this role. We look forward to receiving your application.