Medical Receptionist - The Doctors Mulgrave Road

• Be part of a supportive and collaborative team
• Established General Practice - since 2005
• Monday to Friday role - enjoy a healthy work-life balance

We are looking for an additional compassionate Medical Receptionist to join The Doctors Mulgrave Road Medical Centre to work collaboratively with our vibrant team, providing exceptional customer service to all patients, assisting and providing administrative support to health professionals.

While prior experience as a medical receptionist would be advantageous, candidates with a background in reception, customer service, hospitality, or administration are also encouraged to apply, as we offer on-the-job training for the right candidate.

Some flexibility is required to cover rotating rosters with early shifts starting at 7:30am and late shifts finishing at 5:30pm, between Monday and Friday, up to 38 hours per week. Each shift is 7.5 to 8 hours.

Duties include, but not limited to:

• Answering phones and professional correspondence
• Meeting and greeting clientele in a friendly manner
• Booking appointments on health-based software Best Practice, assisting patients with enquiries and kiosk check in
• Handling patient enquiries, delays and rescheduling, over the phone and in person
• Health record management - exporting and importing reports and documents
• Providing administration support and assistance to our healthcare professionals
• Liaising with other service providers such as allied health specialists and aged care facilities to assist with patient care management
• Understanding requirements of and liaising with third party stakeholders
• Treatment room assistance to help nurses at times (i.e. sterilising, cleaning, stocking)
• General cleaning and upkeep of practice areas, adhering to strict infection control guidelines, stocking of supplies

The successful candidate will have:

• Australian citizenship or permanent residency essential
• Current full QLD driver licence
• Intermediate computer skills and knowledge
• Exceptional customer service skills with polite, empathetic manner
• Ability to remain calm under pressure with a positive and enthusiastic disposition, in a fast-paced team environment
• Outstanding organisational, time management and multi-tasking skills
• A commitment to on-the-job training, ongoing learning and professional development
• Attention to detail, take pride in their written and verbal communication skills
• Willingness to take direction, follow procedures and work collaboratively as part of a team

To apply for this rewarding role, please submit your current resume and a cover letter

CLOSING DATE - Monday 28 April APRIL 2025

Only shortlisted applicants will be contacted