Member Engagement Consultant

At RACQ, we’re good people doing good things, making a positive impact every day, with opportunities to learn, grow, and be more.

About the Role

RACQ Carindale is looking for a fun and energetic sales and service superstar to join our team. It is not necessary to have experience, however, sales experience in a previous role is desirable and importantly, a willingness to learn.  We will provide a comprehensive and tailored training program to set you up for success. 

As a Retail Consultant, you will create exceptional customer service experiences for our members as you deliver tailored solutions across a range of assistance, insurance and banking products and services.

• Rate of pay at commencement is $33.40 + Super + Penalty Rates
• Full Time 37.5hrs per week
• Rostered between 8:30AM-5:00PM Monday to Friday and 9:15AM-12:15PM every second Saturday with a rostered weekday off each fortnight

About you:

Customer service and a desire to help is key. We are seeking applicants who love to help others, who will thrive in a fast-paced environment, can adapt to change, build meaningful relationships with colleagues, and have an excellent work ethic.

You will be eager to learn, happy to deal with members face-to-face and via phone, have a can-do attitude, and strong written and verbal communication skills.

What we offer you:

At RACQ, we want you to succeed in work and life and feel supported to do good stuff daily. Whoever you are, wherever you are from. Some of the good stuff our people have access to include:

• Financial benefits and discounts on a range of banking, assistance and insurance products
• Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest.
• A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
• Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such annual flu vaccinations, corporate health insurance offer and free and confidential Employee Assistance Program (EAP).
• Invest in your development with in-house development programs and access to an extensive digital learning platform.

You can check out all our employee benefits at https://www.racq.com.au/about-us/careers/employee-benefits

Ready to apply to do good stuff daily?

Please Note: to objectively and comprehensively assess your potential and suitability for the role, RACQ may require you to complete video interviews, psychometric assessments and/or criminal history check as part of the application process. If you require any adjustments during the application process, please advise the RACQ Careers team.

Questions? Please contact *******@racq.com.au or visit www.racq.com.au/about/careers/our-recruitment-process

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