Member Engagement Officer

At RACQ, we’re good people doing good things, making a positive impact every day, with opportunities to learn, grow, and be more.

About the Role

Join our Member Assistance team as a Member Engagement Officer, where you'll be the first point of contact for our members on the phones, offering tailored solutions across our range of products and services. Your role is pivotal in shaping the member's experience and maintaining lasting relationships. 

Hours, Training and Location 

Start date 12th June with interviews scheduled to run on 15th May, so apply now!

• Rate of pay at commencement is $31.54/hr + super + penalty rates!
• Day Shifts – availability to work alternate Saturdays required
• 25 hours per week, 5 days a week, 5 hours a day
• Rotating shifts, with start times between 8.00AM and 10.00AM
• Finish times between 1.00PM and 3.00PM
• To ensure we set you up for success and give you all the support you need you will be required to be onsite at our Eight Mile Plains location
• Hybrid WFH option - combination of onsite and at home, available after 3-6 months based on performance

 Key Responsibilities: 

• Engage members with empathy and understanding, focusing on their unique needs. 
• Communicate effectively to meet member expectations. 
• Maintain up-to-date knowledge of RACQ’s products, services, and policies. 
• Contribute to a positive team culture.

 About you: 

• Passionate about sales and customer service
• Previous sales experience highly regarded.
• A willingness to learn and participate in our comprehensive training journey.
• Excellent communication skills, with a focus on listening and problem-solving. 
• Have a drive for excellence and thrive when working in a fast-paced environment. 
• Minimum of a Year 12 High School Certificate. 

Why join RACQ?

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2032. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives.  We’ll continue to advocate for, research, and offer green solutions.

RACQ is committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you, and how we can help you find your balance.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

What we offer you:

At RACQ, we want you to succeed in work and life and feel supported to do good stuff daily. Whoever you are, wherever you’re from. Some of the good stuff our people have access to include:

• Financial benefits and discounts on a range of banking, assistance and insurance products
• Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest.
• A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
• Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such annual flu vaccinations, corporate health insurance offer and free and confidential Employee Assistance Program (EAP). 
• Invest in your development with in-house development programs and access to an extensive digital learning platform.

Ready to apply to do good stuff daily?

Please Note: to objectively and comprehensively assess your potential and suitability for the role, RACQ may require you to complete video interviews, psychometric assessments and/or criminal history check as part of the application process. If you require any adjustments during the application process, please advise the RACQ Careers team.