Membership & Ticketing Manager

About the role

Western Sydney Wanderers FC is seeking a talented and experienced Membership & Ticketing Manager to join their passionate team. As the Membership & Ticketing Manager, you will be responsible for overseeing all aspects of the club's membership and ticketing operations, ensuring a seamless experience for our loyal fans and supporters. This is a full-time position based at the Wanderers Football Park, Rooty Hill.

What you'll be doing

Membership

• Lead the development and definition of the Club’s membership programs, recognising global market trends in sport and entertainment in the creation and innovation of membership products

• Oversee and pursue best-in-class customer service of our members and fans

• Administer the creation & fulfillment of Membership Packs, ensuring they are aligned with the expectations of members and fans

• Work closely with Marketing and other departments around communication plans and execution to drive match day attendance and attendance at other club events

• Ensure two outbound servicing calls are made to each member, each season as a key point of engagement

• Execute on a quarterly NPS survey amongst the member base, acting on relevant insights as required – with a focus on achieving a positive NPS at all touchpoints

• Grow, manage and maintain the club membership database

• Develop and implement membership strategies to optimise acquisition, re-acquisition, renewal and retention of members

• Manage and monitor membership budgets & revenue targets

• Manage the development and implementation of a membership loyalty program

• Oversee the execution of Wanderkid & other Grassroots Football programs

• Administer the Membership Representative Group, ensuring multiple touchpoints and engagement with members of this group

• Work closely with the Events Specialist to create memorable and engaging Membership Events outside of Football matches to drive loyalty and engagement

Ticketing & Match Day 

• Lead the development of our ticketing programs pertaining to ALM & ALW match days, ensuring they comply with Club and APL regulations

• Work closely with Marketing and other departments around communication and marketing plans and execution to drive ticket sales and achieve revenue KPIs

• Work in collaboration with the club’s partnership and marketing departments to identify and actively pursue group sales opportunities to reach KPI's

• Distribution and management of all internal & external ticketing requirements

• Manage the Membership & Ticketing operation each home game, including Ticket Box sales, Membership Activations, Wanderkid program & Member Experiences

What we're looking for

• 5+ years of experience in a membership and/or ticketing management role (Sporting experience not essential)

• Strong understanding of customer service and fan engagement principles

• Proficiency in data analysis and the use of ticketing and CRM systems

• Excellent communication and interpersonal skills, with the ability to work collaboratively across teams

• Proven track record of developing and implementing successful membership and ticketing strategies

• Working with Children's check

Unique Criteria

•  The Role will be required to work at all WSW hosted events. This will involve unique work hours including weekend work and may involve travel

Ready to lead the fan experience? Apply now and be part of the Wanderers Team!