NDIS Team Leader

If you share our passion for helping people live their best life possible, can work in a fast-paced environment and are willing to learn new things, you will thrive working at Focus Care.

ABOUT FOCUS CARE

We provide a range of services to assist people to live independently at home. Our comprehensive range of services include domestic assistance, personal care, home nursing, allied health, art therapy and transport. We are an approved provider of Home Care Packages and a registered NDIS provider.

Our vision is simple, yet powerful – to help people live their best life possible.

Our mission is to lead the way in personalised support that respects individuality and empowers people.

People are our greatest asset. We are committed to a culture that is supportive, safe, and where people can do their best work, so that we can deliver on our promises to our clients.

You can find out more on our website by reading our overview of what it is like to work at Focus Care, what we offer our people and clients, our values, and what you can expect from the recruitment process. You will also find the full role description, outlining the capabilities, experience and qualifications required.

THE ROLE

The NDIS Team Leader at Focus Care plays a critical role in providing operational leadership and guidance for the NDIS team, in the delivery of services to the NDIS / ACIS participants, consistent with their entitlements and care needs, ensuring that we maintain compliance with the relevant NDIS/ACIS legislation and standards.

KEY ACCOUNTABILITIES

You will be responsible for:

• Participant Care – Proactively review participant care needs, consistent with NDIS/ACIS standards, making necessary recommendations and referrals, while advocating in need, to ensure appropriate participant care is delivered.
• Compliance – To ensure the services being provided (including support plans, incident management, care services) are in compliance with the relevant NDIS/ACIS regulations. Additionally, to proactively maintain industry knowledge to ensure that both anticipated and enacted changes to the relevant NDIS/ACIS practice standards, are reflected in the Focus Care practices/services and policies to remain compliant compliance.
• Business Growth - To actively work in collaboration with the business development team in progressing participant leads, onboarding and intake of new participants.
• Risk Management – To manage risk in the delivery of services to participants, ensuring that services being delivered are within Focus Care scope of practice, that support workers are equipped with appropriate training and information on participant care needs, remaining safe in the performance of their roles.
• Financial Management – Proactively monitor and review participant service budgets internally and with participants, ensuring that existing and proposed services remain within allocated budget parameters. Any discrepancies should be proactively identified and resolved, balancing the needs of the participant with the associated company financial impacts.
• Leadership – To provide team leadership for direct reports, inspiring, supporting and creating an environment where each team member feels valued and empowered to contribute their best, contributing more broadly to the growth of the business and development of the business culture.
• Support Worker Management - Contribute input into support worker recruitment / management, including recruitment allocation and performance feedback.
• Case Management - To maintain direct case management of complex participants, ensuring services are provided to a high standard, consistent with Focus Care policies and relevant NDIS/ACIS standards.

ABOUT YOU

In seeking to secure this exciting opportunity, you will bring the following attributes to the role:

• Authentic – Communicating honestly and openly, while maintaining integrity, ethical conduct and expressing views that align our positive intent with positive impact.
• Accountable – Taking responsibility for performance, initiative, actions, and impact on others.
• Striving – Showing drive and motivation in the interests of the business and clients. Identifying opportunities, being proactive and taking well calculated risks, within boundaries. Seeking out boundaries when unsure.
• Adaptable – Embracing change, curiosity and flexibility, in situations of ambiguity and complexity. Maintaining calmness and persistence in the face of challenge or adversity. Adjusting and bouncing back from challenging experiences.
• Growth Mindset – Inviting and encouraging genuine debate and challenge. Committing to life-long learning, self-awareness, personal growth and development.

APPLICATION

If you meet the criteria and think Focus Care could be the right place for you, we welcome your application including resume and a cover letter outlining:

• Your motivation for applying for the role
• What you offer - your experience, capabilities, qualifications and attributes that address the requirements for the role
• What you hope to gain – experience, development opportunities and how you achieve job satisfaction

We look forward to receiving your application.

Reminder: This is an on-site position