Office Administrator & Customer Servicce

 🌟 Administration All-Rounder | 35–40 Hours Per Week 🌟

📍 Location: Elanora, QLD (on-site)
🕒 Full-Time (Mon–Fri) | Immediate Start

Shepherd Filters is an innovative Australian company helping commercial kitchens worldwide reduce risk, save money, and go green. We specialize in high-quality disposable kitchen grease filters made from 100% natural wool, and our products are trusted by major restaurant groups both locally and internationally. As we continue to grow, we are looking for a motivated and reliable Administration All-Rounder to join our team.

As the Admin Manager/ All-Rounder, you will be a key member of our team, providing essential day-to-day office support. You will take on a variety of tasks, from managing customer enquiries to overseeing stock control and processing orders. Your role will be vital in keeping things running smoothly as we expand.

• General administrative duties such as filing, data entry, and document formatting

• Responding to customer enquiries via phone and email with a professional and friendly manner

• Processing purchase orders, invoices, and maintaining accurate records

• Managing inventory and coordinating stock movements across our warehouses in Australia, New Zealand, the UK, and the USA

• Preparing export documentation and liaising with couriers and freight companies

• Assisting with production scheduling and job tracking

• Providing ad hoc administrative support to management and other departments as required

We’re looking for someone who is organized, detail-oriented, and enjoys multitasking in a fast-paced environment. If you have prior experience in administration, customer service, or stock control, we’d love to hear from you! Your ability to adapt to new systems and your interest in marketing and social media will be highly valued.

• At least 2 years of prior experience in administration or a similar role

• Strong communication skills and a friendly phone manner

• Experience with stock control or exports is a plus

• Excellent organizational skills and a keen eye for detail

• Proficiency in Microsoft Office Suite, QuickBooks, Xero, Zoho CRM, or similar tools

• A team-focused attitude with a willingness to learn new systems

• Interest in marketing, social media, and SEM/SEO is desirable

• A supportive, collaborative, and down-to-earth work environment

• Varied tasks and the autonomy to manage your day

• Flexible full-time hours (35–40 per week) with a strong focus on work-life balance

• Opportunities for growth and professional development as the business expands

If you're an all-rounder with a passion for supporting operations and contributing to the success of a fast-growing company, we want to hear from you! Apply now with your resume and a brief cover letter telling us why you're excited to join Shepherd Filters.